Earn Cash Now by Switching to eStatements

Merchants Bank eStatements

Did you know that 4% of identity theft victims report stolen mail as the source which fraudsters use to obtain their personal information?* You can help prevent fraud and earn $5 for each Merchants Bank checking or savings account enrolled in eStatements by the end of this month.

Why should I sign up for eStatements?
eStatements are convenient, notice of when they are ready to view is delivered directly to your email inbox and reduce your risk of fraud by helping you monitor your account activity regularly. Plus, you’ll receive an eStatement up to five days sooner than your paper statement.

Which accounts are eligible to earn $5?
All personal and business checking and savings accounts are eligible to earn $5 for each account enrolled in eStatements (payment automatically deposited into your enrolled account). Customer accounts previously enrolled in eStatements are not eligible for this promotion.

How do I enroll in eStatements?
Current Merchants Online Banking users can go to www.merchantsbank.com and log in to your Online Banking account. From the main menu, click Preferences and then eStatements. Click Edit in the bottom left corner of the screen to change your eStatement settings. There is no charge for enrolling in eStatements.

Not currently enrolled in Online Banking? Visit our website for more information on Merchants Online Banking and eStatements.

Earn your $5 today by signing up for eStatements. Login to your Online Banking account to get started.





Digital Security: Be Deliberate, Be Judicious


Almost daily we hear of new and troubling attacks, hacks, and loss of key data and information, all taken from the online world by digital thieves. The technical ins and outs of these events are often confusing and complex and it’s easy to feel powerless to do anything about them. Yet, we can reduce risk by being deliberate and judicious in our use of digital resources. Here are two steps we can all take today:

Step 1 – Know who we are doing business with
Review privacy policies, learn about security practices, and apply common sense. Stop visiting or engaging with companies or sites that leave us uncomfortable. According to the Business Insider, there are now more than 644 million active websites on the Internet – so chances are the company you are doing business with is not the only provider. As part of Security Awareness Week (June 1-6), Merchants Bank has provided some quick steps to help you identify if a website is legitimate.

Step 2 – Enjoy the social network but…
The FBI cyber center reports the use of social media by cyber criminals has grown 400% since 2009. Sharing too much online allows thieves to build a near complete picture of who we are and then use that information to outright steal (or con others into revealing) otherwise protected data. Instead of posting everything about our lives, pick up the phone, send a note, or get together with friends. After all, it is those close to us who are most interested in what we have to share.

Some of the best approaches to security do not involve technology. By being more deliberate in how we share information, and more judicious in what we share, we can reduce the risks that, if our online information is compromised, it will have little value to thieves and cannot be used against us.

For more security information, sign up for Merchants Bank security tips and alerts via email.


Prevent Fraud on Your Merchants Bank Cards

fraud word abstractPreventing fraud on your bank accounts can feel like a daunting process, but at Merchants Bank, we make it easy. By collaborating with us, you’ll have 24/7 fraud detection monitoring on your debit and credit card accounts and gain access to education on latest fraud alerts and trends. The fight to prevent fraud involves not only our expertise and diligence, but a constant open line of communication with each of our customers.

How does fraud detection at Merchants Bank work?

  • We work with our trusted partners, FraudWatch at Elan Financial Services and VISA Falcon Fraud Prevention Services, to monitor fraud trends and detect fraudulent transactions on your debit or credit card accounts 24/7.
  • We will call you in the event of a suspicious transaction. You may receive a call from our partners, Elan or Falcon, who will make you aware that the call is being placed on behalf of Merchants Bank.
  • When our partners call you they will ask you for some identifying information – such as the last four digits of your Social Security Number. They will never ask you for your full number. If you are uncomfortable and don’t want to speak with our partners, please call your local Merchants Bank office and verify the transaction or let us know that you did not make the purchase in question.

What can you do to prevent fraud? Keep in touch!

  • Ensure the Bank has your most up-to-date contact information. Call your local branch if you need to make any changes.
  • Contact us before you go on vacation and don’t be shy about sharing the details, for example: dates, exact locations and how we can contact you while you’re gone. If you make purchases in a state or country where you don’t normally use your card, we may think these transactions are fraudulent unless we know otherwise.
  • If you forget to contact us before you left on vacation, call a Customer Service Representative at your local branch during your trip to provide the information listed above.
  • Contact us if you’ll be making a large purchase that would be uncharacteristic when compared to your purchase history.

Click here for more security information from Merchants Bank make sure to review the Alerts section of our website.

Five Common Online Banking Mistakes

7-14 OnlineMany will argue that banking online has been the best invention since sliced bread. And there’s no doubt about that: no more statements and papers — everything is on your computer or mobile device, right at your fingertips.

But while banking online is certainly a feat that will make your life easier, there are some things that people do without even realizing it can be hazardous to your account safety. For your own security and protection, avoid these top online banking mistakes:

1. Don’t use an easy-to-guess password – You may be surprised at how many people don’t use original passwords, and how dangerous it can be. In an analysis of 32 million passwords done by Imperva, an Internet and data security company, found the top 10 passwords are: 123456, 12345, 123456789, Password, iloveyou, princess, rockyou, 1234567, 12345678 and abc123. These give hackers an easy in to your account. If you’re using one of these or something similar, consider changing it. Note that the best passwords are ones that use both letters and numerals and involve both lowercase and uppercase characters. Also, avoid using the same password for multiple accounts.

2. Don’t use public Wi-Fi – When it comes to online banking, accessing community Wi-Fi is a no-no. Why?

“People generally don’t bother to check out the security characteristics of public networks before logging on, plus wireless transmissions can be intercepted by nearby Bluetooth-type devices,” says Richard Barrington, a spokesman for MoneyRates.com. That includes public libraries, too.

“The PCs [at libraries] are subject to viruses and spyware that you have no control over,” explains Robert Sicillano, a consultant for McAfee, an expert on identity theft.

3. Don’t dismiss anti-virus protection – This kind of software helps detect and protect you from malicious software (malware) and computer viruses. That’s important because “[Common viruses like] trojans and worms can infect your computer and use keystrokes and other tactics to get your bank credentials,” warns Sol Nasisi, chief economist at BestCashCow.com. It’s best if you set up your protection software to automatically update daily. Also, sometimes your financial institution may provide free software, so be sure to ask about it if you’re unsure.

4. Don’t ignore your account – Check your account regularly. That will help ensure nothing suspicious is going on in your checking and savings accounts. Try checking it once a day or week, but at minimum, you should be looking at it once a month. If you see any suspicious activity, report it to your bank immediately.

5. Don’t post password hints on social media – It sounds obvious, but don’t share any super personal information on any of your social media accounts, including Facebook, Twitter, LinkedIn, etc. Doing so makes it easy for criminals to use this information and possibly open up an account in your name, or even use it to guess what your password is.

“It’s important to be careful sharing your pet’s name, your children’s names, or the name of the high school you attended, especially if you use this information as account passwords or answers to security questions,” says Lisa Robinson, a senior vice president at Wells Fargo Internet Services Group. “Never share your mother’s maiden name, your Social Security number, your bank account numbers, or your user names or passwords for any account.”

Includes copyrighted material of IMakeNews, Inc. and its suppliers.

Protect Your Mobile Phones and Tablets

SecurityENWith the continuing evolution of technology, mobile phones and tablets are becoming prevalent in their use, taking the place of computers for many people. We want to remind you that it is equally as important to protect your mobile phones and tablets with antivirus and anti-malware apps as it has been to protect your computer.

This need for protection has been brought more into focus lately with a malware that locks devices attacking the users/customers of larger financial institutions. While we believe that community banks like Merchants are low on the priority list of these attacks, we still want you to be prepared.

The good news for iPad and iPhone users is that there isn’t any need for the use of antivirus and anti-malware apps. It has been taken care of in the design of the device.

For Android devices, like non-Apple phones and tablets, there are a number of different of apps that can be used to combat viruses and malware. We’ve listed a number of them in alphabetical order for you and encourage you to research these apps more in depth. You can download all these apps from the “Google play” store:

  • 360 Mobile Security – Free.
  • Antivirus and Mobile Security – Free.
  • Antivirus Mobile Security – There are paid versions available.
  • AntiVirus Security Free by AVG – Free.
  • BitDefender AntiVirus Free – Free.
  • Dr. Web Antivirus – There is a free version and paid version.
  • Hornet AntiVirus Free – Free.
  • Lookout Security & Antivirus – Free.
  • Mobile Security Antivirus FREE – Free.
  • Norton Security Antivirus – There is a free version and paid version.
  • NQ Mobile Security & Antivirus – There is a free version and paid version.
  • Mobile Security and AntiVirus by Avast – There is a free version and paid versions.
  • Mobile Security and Antivirus by ESET – There is a free version and paid version.
  • Zoner AntiVirus Free – There is a free version and paid version.

Cyber Security Tips for Business Owners

CyberSecurityTipsIf you own a business, your list of stressors is probably vast: Sales, employee turnover, competition — so the last thing you want to worry about is your cyber security. Nevertheless, it’s important to establish an official security plan. Why? Cyber fraud (any crime that involves a computer and/or network) is becoming more and more of a frequent issue. In fact, companies with 250 employees or less suffered more than 30 percent of all online attacks last year (up from about 18 percent in 2011), according to Symantec.com’s 2013 Internet Security Threat Report.

“Cyber criminals are business people, too,” said Arild Jensen, owner of Secos Security, a Granada Hills, CA firm that specializes in cyber security for small businesses. “They’re going to go for the easiest, most rewarding target.”

Fear not. Here are five easy ways to make sure your business’s Internet environment is as secure as it can be.

1. Choose strong passwords. Make sure passwords — for e-mail, Wi-Fi, websites and other platforms — are secure. The most important aspect of creating a password: How long it is.

“The length of the password matters more than its absolute complexity,” explains Steve Gibson, president of Gibson Research in CA. They should be eight or more characters. For even more protection, include letters, numbers, punctuation or special symbols, like an exclamation point.

2. Stay up to date — on everything. That means having the latest security software, web browser, operating system, etc., which can help guard against viruses, malware and other online threats. Most of these programs can be set to update automatically. Also important: Whenever you update your antivirus software, make sure to run a scan afterward. Installing or updating your antispyware technology is crucial as well. Spyware — as the title suggests — essentially spies on you, and is able to access personal information from your business without you knowing.

3. Pay attention to Wi-Fi. Rename your office network and change the password often, about every five or six months.

“Almost anyone can go online and find software that will automatically break into [the network],” explains Michael Hicks, director of the University of Maryland — College Park’s Cybersecurity Center. Tip: Avoid making the network title your company’s name.

4. Work with your financial institution. Ask your financial institution about protection programs. They may be able to offer a plan that allows you to monitor any suspicious activity that has occurred, like checking payments that you don’t recognize. This can help you prevent any unauthorized transactions before they occur.

5. Back up your data regularly. Sometimes, even when you do everything right, hacking can still occur. Having backup copies of important business data and information ensures that you’ll never have to start from square one. Store extra files (everything from Word documents and spreadsheets to human resource info and financial files) at a location other than your office. To make it easier, set up your files so they get backed up automatically.

6. Educate your employees.
Making sure workers are up to speed on the safest online tactics means less of a chance of a cyber mishap. Also instill the importance of not posting any confidential business-related information on social media platforms they may have, and that they don’t store business-related information on personal hard drives. Your employee’s passwords should also be different from what they use for personal passwords.


Includes copyrighted material of IMakeNews, Inc. and its suppliers.

Target Data Breach

Target is investigating a potential data breach that may have affected millions of debit and credit cards nationwide. Initial reports indicate the breach appears to have started around Black Friday, November 28, 2013, and may have extended through the middle of December.

If you used a debit card, credit card or gift card at a Target store between these dates, please be sure to monitor your account activity closely for fraudulent transactions and report any transactions that you did not initiate to the financial institution that issued your card.

We have not yet received notification that any Merchants Bank credit cards or debit cards were involved in the breach, and even though Merchants Bank has fraud monitoring security in place, we strongly encourage Merchants Bank customers to monitor their own Merchants Bank Credit Card and Debit Card activity. For our customers who would prefer the peace of mind of having their current card(s) closed and new ones reissued, please feel free to stop in your local Merchants Bank office.

To monitor Merchants Bank Credit Card activity, please go to www.merchantsbank.com and click on Credit Card Login.

To monitor Merchants Bank Debit Card activity, please go to www.merchantsbank.com and login to your Online Banking account.

To monitor Merchants Bank Visa Gift Card activity, please go to www.ppdmoney.com or call 1-866-208-3282.

If you notice any fraudulent activity on a Merchants Bank credit or debit card, please report it as soon as possible by calling your local Merchants Bank branch or calling toll-free, 1-800-944-6285. Please note, initial reports indicate that the data breach did not affect purchases made online at Target, just in the retail stores.

For tips on protecting your card information, identity, and more, please visit https://www.merchantsbank.com/files/IdentityTheft.pdf