Experts’ Take on New Technology: Commercial Online Banking

Becky Zoellner, Tammy Johnson, Annette Bleninger

Becky Zoellner, Tammy Johnson, Annette Bleninger

You may or may not be aware, but we transitioned our treasury management and commercial customers to a brand new, shiny, beautiful, squeaky clean online banking system, “Commercial Online Banking,” in November. We’re very excited to have this incredibly capable tool for our customers.

Any transition takes time and effort, but this one has been more than worth it. Our Treasury Management Sales Officers share their favorite features of this system and shed some light on what Commercial Online Banking and Treasury Management Services may be able to offer your business.

Q: Do you have a favorite feature of Commercial Online Banking?

Becky Zoellner: This system is so capable, there are so many features that offer enhanced efficiency and clarity to the banking function of a business. The notice options available are one of my favorite features. You can get alerts and notifications for when almost anything happens on your accounts. Most importantly, you can customize the notices you’d like to receive right at your fingertips through the portal. As the needs of your business and office change, so can your notices. It makes it easy to keep an eye on things while you’re out of the office, which is a considerable security enhancement.

Tammy Johnson: I’ve never been so excited about reports before! The reporting options this system offers are great. Being able to generate audit reports and export business banking transactions and activity offers the opportunity to really be able to clearly see what is happening in your bank accounts.

Annette Bleninger: I love how streamlined the system is – you can access your bank accounts as well as your treasury management services, including Positive Pay and ACH Blocks and Filters, all in the same system – that means one set of login credentials, because who needs more of those to remember?

Q: How can using a robust system like this benefit a business?

Tammy: With all the functionality this system offers, you can access everything from one platform; it is such a great time-saver. I also love the dashboards that help you quickly navigate to the functions you use the most.

Q: How can Commercial Online Banking save a business money?

Becky: It’s cliché, but time is money. The efficiencies that this system provides save time and headaches. Routine processes and functions can be automated and records easily accessible. Your team will be able to get back to serving customers and spend less time working on housekeeping processes.

Annette: Of course there’s a learning curve with a new system, but once you get used to where things are, and how to do certain functions, you can do them with ease. Plus, we have an incredible new Treasury Management Support Team to answer any and all questions about how to use the system.

Q: If customers need help or feel anxious about using the new system, what can they do?

Tammy: Customers can contact our Support Department – they’ll be able to assist with any questions.

Annette: We also created a variety of tools for users, including a user guide and a couple of tutorial videos (take a look at the system here*). There is also a “Help” function on each screen in the system.

Q: What are customers saying about the new system?

Tammy: I’ve had customers tell me that once they got logged in and explored, it proved to be very user-friendly. And I know we’ve mentioned them, but our Treasury Management Sales Support department is such an asset. They specialize in this system and have a direct phone number and email. Having their expertise and focus is priceless.

Annette: My clients are really excited about all the features that are now all accessible from one place, especially our fraud management tools!

Becky: Something that leadership teams from our customers say is that the system provides clarity to the banking function of their business: they can see the history, pending and future transactions. They also have the ability to see audit trails to fully understand their employees activity; it provides transparency to their cash flow: what’s going where and who is moving it.

Ready for State of the Art Tech and Superior Service?

If you are interested in how Treasury Management services could help your business run smoother, faster, better, stronger, contact our Treasury Management Sales Team.

If you’re looking for help with Commercial Online Banking, meet our Treasury Management Sales Support Team.

 

*You will be linking to another website not owned or operated by Merchants Bank, NA. Merchants Bank, NA is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. We encourage you to review their privacy and security policies which may differ from Merchants Bank, NA.

Watch Out for These Red Flags to Stay Safe While Shopping Online

IMN-OnlineShopping

It is hard to overstate the popularity of online shopping. There is almost no category of product that can’t be purchased online. From wedding dresses, to pets and potato chips, consumers are heading online to purchase things that only a few years ago would have been considered strange to buy online. With so many online stores to choose from, it can be hard to tell which are legitimate and which could leave you vulnerable to scam or identity theft.

One of the easiest ways to tell if a website is secure is by looking for a Trust Seal.

“Typically, these seals are associated with secure sockets layer, or SSL for short,” states John Rampton, a Forbes contributor. “This simply means that your site has been verified and that there is a secure transmission for customers to safely enter their credit card information.”

When you are shopping online, you may have run into one of the seals and not even realized it. If you searched for a store through Google, for example, you probably have seen the small logo with a checkmark that states “Google Trusted Stores,” which is the search engine’s own Trust Seal. There are also several other companies that examine stores and give out trust seals.

“While trust seals are an important feature for [an] e-commerce website, which seals are the most reliable?” asks Rampton.  “In a survey conducted by the research group the Baymard Institute, the most trusted badge was Norton, with 36 percent of the votes. This was followed by McAfee (23 percent), TRUSTe (13.2 percent) and BBB Accredited (13.2 percent).”

The other ways that you can determine an online store’s trustworthiness are much less clear-cut than Trust Seals. Online reviews, for example, are one of the most important ways that consumers make decisions about a business’s reputation. If an online store has many positive reviews, you will likely feel safer giving it your credit card information. It is entirely possible for a good online store to not have many reviews, however, and positive reviews can be faked, so it is not a foolproof method.

It is also important to not ignore your gut feeling when shopping online. If you find a product for significantly less than every other store selling it, then that is a definite red flag. Another tactic to keep an eye out for is if a store claims to have the product you are looking for during an initial search, but then tries to redirect you to other similar products because they do not actually have what you need.

Furthermore, if a website doesn’t seem professionally designed, is extremely outdated, or very difficult to navigate, you may want to find another.

“Would you seriously give your credit card information to [a] website that looks like it belongs in 1995?” asks Rampton. “Common sense would say absolutely not.”

You should also look for contact information that would allow you to speak with an employee if you have questions or problems with your order. If there is no way to contact customer service, that is a big red flag.

Once you decide to make a purchase, there are further things to keep in mind.

“Don’t send your credit card details via email, post them on social media (even in a private message), or enter them on an unsecured website,” states Lexy Savvides from Cnet.com. “Don’t give away more information than you need. Retailers generally don’t need to know details like your date of birth or social security number, so why disclose it if you don’t have to?”

If you keep this information in mind and always choose the path of caution, you should be able to shop online without incident.

Includes copyrighted material of IMakeNews, Inc. and its suppliers.

Merchants Bank Hires New Information Technology Leader

Rodney Nelsestuen has joined Merchants Bank as Senior Vice President and Chief Information Officer.

Rodney Nelsestuen has joined Merchants Bank as Senior Vice President and Chief Information Officer.

Rodney Nelsestuen has joined Merchants Bank as Senior Vice President and Chief Information Officer, according to Sue Savat, Senior Vice President and Chief Financial Officer.

“Rodney’s expertise in planning, implementing and managing technology services will be a benefit to our customers. With his leadership, Merchants will focus on technology that best fits the needs of our customers and company operations,” said Savat.

Nelsestuen has been in the financial services industry for his entire career, including most recently at Eastwood Bank as the Vice President of Information Technology. He also has experience as a consultant for global financial institutions and technology companies.

“Merchants’ top priority is customer service and satisfaction. I look forward to contributing to that culture of service by bringing a sharper focus to technology services and the Information Technology team,” said Nelsestuen.

Nelsestuen graduated first in his class from the Graduate School of Banking in Madison. He holds a graduate certificate in Information Systems Management from the Keller Graduate School of DeVry University in Milwaukee and Chicago and a Master of Fine Arts from Hamline University in St. Paul. He received his Master in Business Administration from the Keller Graduate School and his undergraduate degree from the University of Wisconsin – Madison.