How to Control Debit Card Activity

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Security Awareness Week: June 5-9, 2017

Take control of your debit card transactions with our free My Mobile Money app. Use it to:

  • Set card transaction alerts
  • Set spending controls
  • Turn your debit card(s) on and off
  • Deny transactions based on criteria you choose
  • And much more!

Learn how to enable the top three features recommended by our staff. Before you begin, make sure you have downloaded the app, enrolled and signed in.

Feature 1: Transaction Alerts

From Customer Service Manager, Michelle Schroeder: “I can’t say enough about the automatic notifications for all transactions. I love seeing everything that goes through my debit card. It’s perfect in case I forget about an automatic withdrawal I had approved or someone is attempting fraud on my account.”

To receive alerts for certain transactions on your mobile device:

  1. Choose the card you wish to set alerts for.
  2. Select Alert Preferences.
  3. If you would like alerts on all transactions, click the “Send alerts for” drop down and select All Transactions.To set specific alerts, such as alerting for all online purchases, click the “send alerts for” drop down and selected Preferred Transactions. Then choose the type(s) of alerts you wish to set.

Feature 2: On/Off and Automatic Denials

From Commercial Banking Officer, Mike Swanson: “My wife and I have used the on/off feature for our debit card more than once. If one of us misplaces our card…leaves it in the car, forgets it on the counter or something else, we can just turn it off on the app until we find it. If our cards really were lost, it would prevent anyone else from using them. It’s just nice peace of mind.”

To turn off a debit card:

  1. Choose the card you wish to turn off.
  2. Slide the Card ON/OFF button from green to red.

To deny debit card transactions based on dollar amount:

  1. Choose the card you wish to set up for denials.
  2. Select Control Preferences.
  3. Select Spend Limits and slide on Per Transaction.
  4. Simply enter in the maximum amount that will be allowed for a transaction.
  5. Click Save.

Feature 3: Location Controls

From Customer Service Representative and Lead Teller, Tina Bechtel: “I’ve used the location feature and that’s really handy. You just set up if you only want to allow transactions based on a city, region or state. Transactions attempted from outside that area are then automatically denied.”

Although these options give you the flexibility to protect your card while traveling, you still need to notify us (contact your local Merchants Bank) of travel plans outside of Minnesota, Iowa and Wisconsin to ensure your debit card can be used while out of town.

To deny transactions based on the location of your mobile device:

  1. Choose the card you wish to set up location controls for.
  2. Select Control Preferences.
  3. Select Locations.
  4. Swipe the My Location function on.
  5. All attempted transactions outside of the zip code where your mobile device is located will be denied.

To allow transactions based on locations you select:

  1. Choose the card you wish to set up location controls for.
  2. Select Control Preferences.
  3. Select Locations.
  4. Swipe the My Regions function on.
  5. Select the plus symbol.
  6. Add a region by entering a zip code or using the map to zoom.
  7. Give your region a title and choose save.
  8. Repeat steps 5-7 to add up to two other regions.
  9. All transactions within the regions you selected will be allowed.

To learn how to enable other My Mobile Money features, use our reference guide. If you have questions about My Mobile Money, contact your local Merchants Bank.

What We Love About My Mobile Money

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Haven’t heard of our FREE My Mobile Money app? It’s an easy tool to track your debit card transactions and help prevent fraud. Learn more about it from our staff experts with this quick Q&A.

Featured Staff

  • Tina Bechtel, Customer Service Representative and Lead Teller in Spring Grove. Phone: Samsung Galaxy
  • Michelle Schroeder, Customer Service Manager in Cannon Falls
    Phone: Apple iPhone
  • Mike Swanson, Commercial Banking Officer in Hastings.
    Phone: Apple iPhone

What’s the best thing about My Mobile Money?
Michelle: I love getting notified of every single debit card transaction.

Tina: Do I have to pick one thing? I love everything about it!

Mike: I like the ability to turn my debit card on and off. The control is in my hands.

Which features have you found most helpful?
Mike: My wife and I have used the on/off for our debit card more than once. If one of us misplaces our card…leaves it in the car, forgets it on the counter or something else, we can just turn it off on the app until we find it. If our cards really were lost, it would prevent anyone else from using them. It’s just nice peace of mind.

Tina: I’ve been able to detect and stop fraud right through the app. I have notifications turned on for all my debit card transactions and one day I got a notification for a charge that I didn’t recognize. I went into the app and turned my card off and called the Bank right away. Turns out the transaction was fraudulent and because I caught it and turned off my card, I was able to stop other fraudulent transactions that were being attempted.

Michelle: I’ve had great experience with the on/off function too. I went on a trip to Florida and didn’t want my debit card on. I just went in the My Mobile Money app, slid the on/off setting to off and that it was it. It was that easy. I also really like seeing the notification for online automatic transactions, like Netflix. Sometimes you forget about those and now I get a little notification when the charge goes through.

What additional feature would you recommend customers try?
Tina: Like Michelle, I’ve used the location feature and that’s really handy. You just set up if you only want to allow transactions based on a city, region or state. Transactions attempted from outside that area are then automatically denied.

Mike: If you have more than one person on an account, like my wife and I have a joint checking account, you can have the My Mobile Money app track both of your debit cards on one phone. One time my wife was trying to buy groceries and I got a notification at work that her transaction was denied. I realized that I hadn’t moved our budgeted grocery money over to the right account and was able to use Merchants Mobile Banking to transfer funds so she could finish checking out at the grocery store. That was really handy.

Michelle: I can’t say enough about the automatic notifications for all transactions. You could set this up to only notify you for transactions over a certain dollar amount, but I love seeing everything that goes through my debit card. It’s perfect.

You can download My Mobile Money Access for your personal or business debit card anytime from the Google Play or Apple App stores. To learn more about My Mobile Money Access, visit our website.

If you have questions about downloading the app or would like additional recommendations on it’s use for you or your business, contact your local Merchants Bank and ask to speak to a Customer Service Representative.

Prevent Fraud on Your Debit Card with Just a Tap

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Controlling and monitoring your personal or business debit card usage anywhere, anytime has never been easier with My Mobile Money Access, available now for all Merchants Bank customers. With My Mobile Money Access you can protect yourself or your business from fraud by setting custom alerts and controls per debit card to determine how your card can be used. Plus, you’ll have the ability to turn your card off when you’re not using it, and turn it on only when you are.

Our Top Features
Over the past two months, Merchants Bank staff has successfully tested the different alerts and features of My Mobile Money Access. Here are four key areas you can use to ensure you’re getting the most out of My Mobile Money Access.

Manage Your Spending
With customizable controls, alerts for spending limits, and easy-to-find account balances, you can make sure you’re always on track with your budget.

Keep an Eye on Your Card with Transaction Alerts
A wide range of alert options make My Mobile Money an app that meets the specific needs of your business. Choose to set alerts for:

  • All card activity
  • Spending limits
  • Transactions where your card is not present
  • International transactions
  • Specific Merchant category purchases, such as gas stations, online purchases, etc

Card Controls Help Protect Your Account from Fraud
You can even set the app to deny a transaction before it takes place, based on criteria you set. Turning your card on and off will deny a fraudulent transaction before it takes place and, along with other card controls, will not interrupt recurring bill payments like rent or monthly subscriptions.

Account Management Keeps You in Control
My Mobile Money Access also has these account management features:

  • MoneyPass® ATM locator
  • Balance inquiries
  • Transaction history
  • Low balance alerts

You can download My Mobile Money Access for your personal or business debit card now. If you are a business with multiple employees who have individual debit cards, each employee can download the application on their own phone and set up an account while the business owner can add, view and control multiple cards for the entire business.

To learn more about My Mobile Money Access, visit our website. If you have questions about downloading the app or would like additional recommendations on it’s use for you or your business, contact your local Merchants Bank and ask to speak to a Customer Service Representative.

Meet Lucas Stangl, Electronic Banking Representative at Merchants Bank

Lucas Stangl, Electronic Banking Representative at Merchants, with his two children in Disneyland.

Lucas Stangl, Electronic Banking Representative at Merchants, with his two children in Disneyland.

When did you start your banking career?

Lucas: I started at Wells Fargo in 2011 as a Teller and then became a Teller Manager. When I came to Merchants, I knew I wanted to work for a bank I believed in and one that is there for the community. Electronic Banking is a great fit for me because I like helping our customers solve problems. Plus, there’s a lot of variety with my job, which I really enjoy.

What is your top electronic banking tip?

Lucas: There are a couple of things that can make using Online Banking easier for our customers.

First, when you’re reviewing your accounts online, make sure check the available balance and not the current balance. The available balance is what you actually have available to spend. Sometimes the difference can be confusing, so make sure you’re looking at the right balance before you make a purchase.

When completing online transfers, review the details of the transfer and click the confirm button. If you don’t click confirm, the transfer won’t go through.

What’s one thing your mom or dad taught you about money?

Lucas: Don’t impulse buy. Wait a few days and if you still want that particular item, then go buy it.

If you could ring the bell at the New York Stock Exchange with anyone, who would it be and why?

Lucas: My kids. Hazen is nine and Ada is six. My wife and I try to teach the importance of experiences and I think that would be a very memorable experience for them.

Besides money, what’s your favorite green thing?

Lucas: Any golf course. I started golfing when I was five years old and actually worked at a golf course in Pennsylvania for ten years – it was really fun.

For more information on our electronic banking options, visit our website.

Mobile Deposit and Bill Pay Now Available

Consumer deposit, mobile bill payYou’ve been asking for it and now it’s here! Mobile deposit and bill pay for consumer customers is now available through the Merchants Bank Mobile App. What do you need to get started?

  1. Enroll in Mobile Banking through your Online Banking account. (Don’t have an Online Banking account? Sign up now.)
  2. Download the Merchants Bank Mobile Banking app on your phone.
  3. Sign in the Mobile Banking.
  4. Following the instructions below for Consumer Mobile Deposit and Bill Pay.

Consumer Mobile Deposits

Have a check you’d like to deposit? It’s easy!

  1. Select the Account.
  2. Choose an account from the Deposit To menu.
  3. Enter the Amount.
  4. Snap a Picture/Endorse Your Check
    Take a clear picture of the check front and then flip it over. Endorse the check “For Deposit Only to Merchants Bank” and then take a picture of the back of the check.
  1. Choose Make Deposit.
  2. Confirmation
    After you give your deposit one final look and deposit your check, we’ll provide you with confirmation of your deposit.

Mobile Deposit Transaction Guidelines

  • $1,000 limit per check.
  • Daily limits: $2,500 mobile deposit limit per day and/or up to 10 checks.
  • Monthly limits: $5,000 mobile deposit limit per month and/or 20 checks.
  • Limits are not independent of each other. For example, if you deposit 10 checks for $100 each in one day, you have reached your per day limit of 10 checks even though you have not reached your total daily mobile deposit limit of $2,500.

Mobile Bill Pay

Pay bills with the tap of a finger. It’s really that easy once your payees are set up in your Merchants Online Banking.

  1. Select Payee.
  2. Select who you want to pay. To set up a Payee, simply login to your Merchants Online Banking.
  3. Select the Account you want the payment to come from.
  4. Enter the payment Amount.
  5. Select the Date you want the payment sent.
  6. Click Schedule Payment.

Have questions about our Mobile Banking app or the Mobile Deposit and Bill Pay features? Contact our Electronic Banking Department at 1-866-496-0522.
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