Please review our most recent fraud alerts and security reminders to help protect your business.
Email Spoofing On the Rise
Our business customers have reported an increase in email spoofing scams. Fraudsters are posing as a customer or employee of the business and sending an email to the business asking for a wire transfer or ACH payment. Only after completing the wire transfer have businesses found out that they were dealing with fraudsters and not their actual customers or employees.
Before you complete transactions to your customers, make sure to verify who you are speaking with over the phone or through an email through a secondary source. Call your customer directly through a phone number you have verified. When working with customers via email, remember to look at both names and email addresses for consistency. If you notice anything suspicious, take the extra time to make sure both your business and your customer’s information is safe. When in doubt – check it out and verify.
Directory Listings Scam
Have you been contacted by someone wanting to verify or confirm your business information for a directory listing? Be cautious. Scammers have been calling business claiming to be able to help them with their online directory listings for a fee. In the end, the business is out the money and their information was verified for a directory listing that doesn’t exist. To avoid falling for this scam, make sure to verify who you are speaking to and confirm the phone number through a third party, like the phone book or Yellow pages. Read more details about this scam here.*
Steps to Take Now to Prevent Fraud
Here are three simple things you can do now to prevent fraud on your business accounts. We recommend:
- Checking your business bank accounts daily for fraudulent transactions. If you are suspicious of a transaction, contact the Bank immediately.
- Using a fraud transaction detection service, such as Positive Pay, to help you prevent fraudulent checks and transactions from hitting your account.
- Using our free debit and credit card security apps to track and review all of your transactions immediately. Learn more about My Mobile Money for your business debit card and SecurLock Equip for your business credit card.
Protect Your Business from Cyber Attacks
This tip is part of the FCC’s top ten cyber security tips for small businesses. Protecting and cleaning any computer that handles business information or touches your network is a must. One of the best defenses against online threats is making sure you have the latest security software, web browser and operating system in place too. You can set each of these to automatically install when a new software update is available. In addition, your antivirus software can run a scan after each update to ensure your machines are adequately protected. Take half an hour to check your settings and update your software now. Get more tips here.*
Consider Security First
Use this guide from the FTC to create a security first approach to your business. This in-depth article gives you-step-by-step best practices for protecting sensitive information your business may handle. Read the FTC’s Start with Security Guide now.*
Next Steps If You Have a Security Concern
If you think your business bank account information has been compromised or have a security concern, contact your local Merchants Bank and ask to speak to your Cash Management Specialist or a Customer Service Representative.
*You will be linking to another website not owned or operated by Merchants Bank, NA. Merchants Bank, NA is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. We encourage you to review their privacy and security policies which may differ from Merchants Bank, NA.