Marcus Krings Promoted To Credit Card Officer

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Marcus Krings has been promoted to Credit Card Officer at Merchants Bank, according to Sue Hovell, Director of Retail Banking Performance.

“Marcus’s leadership in our credit card area has resulted in several improvements to Merchants’ credit card program and processes over the last year, all while keeping customer program benefits at the forefront,” said Hovell.

Krings oversees Merchants Bank’s credit card department, which includes personal and business credit card programs, card processing solutions for businesses and provides customer service for more than 17,000 credit card customers throughout the Bank’s 21 locations.

Since becoming Credit Card Manager in 2018, Krings has grown the department through rewards points and balance transfer promotions and added a rewards option for customers to pay their card balance with points. He has also ensured Merchants Bank credit cards meet the changing expectations in the payments world by connecting the card program with Apple Pay, Samsung Pay and a security alert app called SecurLOCK Equip.

 “Our credit card rate and rewards make us one of the more competitive options in our footprint and I’m excited to share the benefits of responsibly managed credit with new and potential customers,” said Krings. “I also enjoy working with hundreds of commercial customers on card processing solutions, from home-based businesses to large commercial clients. It’s rewarding to customize solutions to fit their needs.”

Krings has been in banking for more than 12 years and with Merchants since 2012. He joined the Credit Card department in 2016. Marcus is from Winona and is a graduate of Winona Senior High School and Winona State University.

Merchants Bank has 21 locations, including Minnesota locations in Winona, Goodview, St. Charles, Goodview, Rochester, Caledonia, La Crescent, Spring Grove, Rushford, Lanesboro, Red Wing, Cannon Falls, Hampton as well as Twin Cities locations in Lakeville, Apple Valley, Cottage Grove, Hastings and Rosemount. Merchants has Wisconsin locations in Eau Claire and Onalaska. Merchants Bank was founded in 1875. Merchants Bank Equipment Finance, the company’s leasing arm, is based in the Twin Cities.

Merchants Homegrown Approach to Leadership Development

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L-R: Alberta Rosburg, Heidi Viestenz, Alissa Gibson, Mike Swanson, Andrew Althoff, Libbie Longfield, Marcus Krings, Vicky Kamrowski, Sarah Danielson, Dawn Stenberg, Sue Blagsvedt, Kim Kubis, Jim Vrchota, Wendy Cagle, Rachel Larson, Ken Graner and Kristine Valk.

We all want a team of talented staff. A business with skilled employees who care deeply about their customers is on the road to success. The people who work for your business can make a big difference. At Merchants, we feel this combination – our talented team coupled with personalized service – is what sets us apart from other financial institutions.

Attracting and retaining difference-makers as part of the Merchants team has always been important to us. We also feel it’s one of the reasons we’ve celebrated so many successes. That’s why we’re proud to have launched the I Believe Leadership Series, Discovering the Leader In You! in 2018. The program was designed by Merchants’ staff Kristine Valk, Training Director and Alberta Rosburg, Chief Human Resource Officer and is based on the philosophy of servant leadership.

“After recognizing that Merchants needed a leadership program, Kristine and I tried to find one that we could send our employees to,” said Alberta. “However, we quickly realized that if we wanted a program to reflect the Merchants’ culture, we needed to develop it ourselves. I’m so proud of Kristine, all of her hard work and the end result. The 15 students currently attending are growing in new ways to help them be servant leaders for our co-workers and customers.”

Students in the I Believe Leadership Series are from several areas of the Bank, including customer-facing departments such as Credit Cards, Mortgage and Commercial Banking as well as support departments like Compliance & Risk, Human Resources, Marketing and Mortgage/Loan Operations. The program curriculum covers a wide range of topics, relevant for those working with customers face-to-face or behind the scenes:

  • Temperament assessment and working with different personalities
  • Effective coaching skills
  • Understanding and applying strengths
  • Emotional intelligence
  • Communication and conflict resolution
  • Leading through change
  • Employee motivation and accountability
  • Team building

At this time, students are approximately halfway through the series. Many are already seeing a positive impact in their day-to-day interactions with customers and co-workers.

“The I Believe Leadership Series has been such a valuable and positive experience thus far. Fifteen of us have learned about servant leadership and how to focus on traits that lead to good, productive interactions on both a professional and personal level. The section on Finding your Strengths has been one of my favorites to date. A test identified five of our strengths as well as ideas on how to use them to strengthen communication. It’s exciting to think about how each of us will benefit from these new skills and knowledge. “– Wendy Cagle, Loan Review Officer in Winona.

“The information from the program has helped me be more focused on my conversations with customers and associates during my daily interaction,” – Ken Graner, Market President for Lanesboro and Rushford.

In addition, Training Director Kristine Valk has witnessed the impact of the series firsthand: “Before the program began, some of our participants didn’t really know one another. As we continued through the program, attendees have learned more about one another and are embracing each other’s talents. It’s really become an environment of trust and openness that’s resulted in more collaborative work.”

The program will run on an annual basis with current students graduating in April 2019 and a maximum of 20 new students beginning the series shortly after that. As part of one of five strategic priorities for the bank, talent management and leadership development will continue to be a key focus for Merchants in the years to come. Our I Believe in Leadership Series graduates will help all of us strive to serve each other and you better.

To learn more about working at Merchants Bank:

Shawn Haines promoted to Assistant Vice President/Credit Manager

Shawn Haines, Credit Manager at MBEF

 

Shawn Haines has been promoted to Assistant Vice President/Credit Manager at Merchants Bank Equipment Finance (MBEF), according to Corey Hothan, Vice President of Operations at MBEF.

“Shawn has demonstrated a positive attitude, excellent customer service skills and continues to be a valuable contributor to the MBEF team and our success,” Hothan said.

Haines has been with MBEF since 2011, serving most recently as Credit Underwriting Manager. He has over 20 years of financial analysis experience, which includes equipment leasing and floor planning.

“It’s very nice to receive the recognition,” said Haines, “Merchants really supports its team by growing and developing our employees. Plus, the fact that we’re employee owned and our stock evaluation continues to improve is a sign of a great organization.”

Haines is responsible for overseeing underwriting, reporting and maintaining credit quality at MBEF.

“The people I work with are great,” said Haines, “There are so many important pieces, and we work well as a team. We get the job done.”

Today, MBEF has 11 employees and has continued to make a significant impact to the bottom line for Merchants Financial Group, Inc. MBEF primarily provides equipment lease and loan financing options to businesses located throughout the central U.S. and also partners with other finance companies in equipment finance transactions outside its marketing footprint.  MBEF finances tangible assets over terms of 2 to 10 years on equipment with values generally ranging from $50,000 to over $10 million. MBEF serves many industries, including construction, transportation, healthcare, manufacturing, food and agriculture.