Debit Card Customers have been Reissued EMV Chip Cards

emvcards-blog

All current Merchants Bank MasterCard Debit Cards have been reissued as EMV Chip MasterCard Debit Cards. Cards were mailed the last week of October and first week of November. You are encouraged to activate and use your new card(s) by the end of November. All existing (non-chip debit cards) will be deactivated as of December 1.

Why the change to chip technology? With this change, you’ll be able to take advantage of the security features of EMV chip technology, which can help prevent fraudulent transactions.

What is an EMV chip card?
The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

Is paying with a chip card different from paying with my other cards?
Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

emvstep1

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

emvstep2

Step 3: Take your card when prompted. It’s that easy!

emvstep3

Do all stores accept EMV chip cards?
Not yet, but the trend is growing. You can still make a purchase at a store that does not yet accept chip cards by simply swiping to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?
The terminal will display a message asking you to insert your card instead.

If I don’t have a Merchants Bank Debit Card, how can I request a debit card with chip technology?
Just send us an email to let us know you’re interested. If you’d like to learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept EMV cards, contact our Credit Card department.

Meet Rebekah Hicks, Electronic Banking Specalist

hicksrebekah

Rebekah and her daughter, Amelia

Tell us about your banking career.

Rebekah: I started my banking career in 2006 in a large corporate bank. Since then I have a worked in a variety of financial institutions. I chose Merchants as my career home because the size is small enough to provide our customers with hometown service, yet large enough to be competitive in our region.

What is your top electronic banking tip?

Rebekah: Whether it is a business or a personal banking product, decide what is important to you as a consumer and find a bank that falls in line with those values. Merchants Bank is the bank that service built. Meaning we are driven by your fellow community members who work and play alongside you. We are your neighbors working for you to better our community.

What’s one thing your mom or dad taught you about money?

Rebekah: A lesson of financial responsibility that I remember my brother and I learning from our parents was budgeting. They presented this visually by having three separate jars for each of us. One was for spending, one was for saving and the other was for giving.

We set a dollar amount as a goal one summer to work towards with our savings, at the end of the summer we were rewarded for meeting our savings goal with a gaming console. The reward associated with our savings is a life lesson we both carried with us into adulthood and hope to share with our children.

If you could ring the bell at the New York Stock Exchange, who would you want to ring it with?

Rebekah: Getting to ring the bell at the New York Stock Exchange would be a unique and exciting experience I would like to share with my daughter. It sounds like it would make a great stop on a memorable family vacation also allowing for us to get to see all the other sites the city has to offer.

Besides money, what’s your favorite green thing?

Rebekah: Besides money, my favorite green thing is the next best thing to money – it’s my Merchants Bank Debit Card. I really enjoy the convenience of not having to carry cash for all my purchases.

To meet our entire Electronic Banking team, visit our website.

EMV Chip Debit Cards Coming Soon

emvcards-blog

All current Merchants Bank MasterCard Debit Cards will be replaced with an EMV Chip MasterCard Debit Card with an anticipated rollout of November. With this change, you’ll be able to take advantage of the security features of EMV chip technology, which can help prevent fraudulent transactions.

What is an EMV chip card?
The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

Is paying with a chip card different from paying with my other cards?
Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

emvstep1

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

emvstep2

Step 3: Take your card when prompted. It’s that easy!

emvstep3

Do all stores accept EMV chip cards?
Not yet, but the trend is growing. You can still make a purchase at a store that does not yet accept chip cards by simply swiping to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?
The terminal will display a message asking you to insert your card instead.

If I don’t have a Merchants Bank Debit Card, how can I request a debit card with chip technology?
Just send us an email to let us know you’re interested. If you’d like to learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept EMV cards, contact our Credit Card department.

Collect Payments for Your Business with our Tools for Collection

Digital Image by Sean Locke Digital Planet Design www.digitalplanetdesign.comWould you like to better manage your businesses money and make it work harder. With three areas of focus – Tools for Collection, Tools for Disbursement and Tools for Management – Merchants Bank’s Cash Management area – what some banks call Treasury Management – is worth exploring.

Learn more about Tools for Collection:

Credit Card Processing – Make it easier for your customers to shop with more payment options when you accept Visa, MasterCard or Discover debit, credit and gift cards in person, through your website or via mobile. Subject to credit approval.

Direct Debit – Use Direct Debit to collect funds from your customers. A customer payments is automatically withdrawn from the customer account at the beginning of the bank business on the day authorized and then deposited into your account. Subject to credit approval.

Cash Concentration – Using Merchants Bank Online Banking, you can bring cash from multiple accounts and other banks together into a central account so you can better manage it and put it to work for you. Subject to credit approval.

Deposit-On-Demand – Reduce your time running to the bank by converting paper checks into an image and transmitting the images to the Bank for deposit from the comfort of your office.

For more information on Cash Management services, visit our website.

Leaving town for the holidays? Tell us!

LeavingTown

Are you planning a trip out of state this holiday season? It’s important for you to contact Merchants before you leave to ensure the best service while you are out of town. If you make purchases in a state or country where you don’t normally use your Merchants Bank debit or credit card, we may think these transactions are fraudulent unless we know otherwise.

When contacting the Bank regarding your travel plans, we will ask for the following information:

  • Dates of your trip(s)
  • Exact travel locations
  • How we can contact you while you’re gone

If you have a Merchants Bank Debit Card – Please call us at (800) 944-6285 and ask to speak to a Customer Service Representative about your travel plans.

If you have a Merchants Bank Credit Card – Please call us at (800) 944-6285 and ask to speak to our Credit Card department about your travel plans.

We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always a very real possibility. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.

Do You Know When to Open a Checking Account for Your Child?

FirstCheckingYour child may get an allowance, have a neighborhood gig mowing lawns or a part-time job at a department store. So when is the right time to talk about opening a first checking account? Follow these tips to determine when to open an account and what features make sense for your child.

Is my child ready for a checking account?

First, your child should have experience with spending money – whether from his or her piggy bank or birthday cash. It’s also best if your child has already opened a savings account. This bank account can help him or her learn the importance of saving money before giving them the purchasing power that comes with a checking account.

Typically it’s best to open a first checking account when your child starts his or her first job, around the age of 16. At that time, your child can have his or her paychecks directly deposited, learn how to use a debit card and practice the process of balancing a checking account.

What kind of checking account is best for my child?

To help your child learn the basics of banking, it’s important that you choose an account with the following features:

  • No minimum or monthly maintenance fees – These fees can be both stressful and confusing. It’s best to find a fee free checking account.
  • Online account access – You can teach your child money management any time with easy access from your home computer.
  • Debit card – A debit card can illustrate how bank transactions work.
  • Convenient bank location – Going to the bank is part of the learning process for your child. You want to be close enough that both of you can visit to make deposits and see your customer service representative with any questions.

Merchants Bank’s Free Checking account is a great solution for your child’s first checking account. Free Checking features free access to Online and Mobile Banking, no minimum account balance, a free debit card and more. To find out about all of the features of our Free Checking, click here. To open an account, make an appointment for you and your child at your local Merchants Bank location (link to locations web page).

*$50 minimum deposit required to open Free Checking account. Some restrictions may apply.

Top Three Reasons Your Business Should Accept Credit and Debit Cards

Credit card processing can benefit any business

Credit card processing can benefit any business

Should your business accept credit or debit card payments? Big or small, brick and mortar or in-home business, thousands of employees or only two…the answer is yes! Businesses of all sizes can benefit from the ease and versatility of accepting credit or debit cards anytime, anywhere you choose. Here are the top three reasons you should accept credit or debit card payments:

  1. Convenience – Being able to accept major credit cards is expected by most of your customers. In TSYS’s 2013 Consumer Payment Choice Study, over half of respondents preferred a debit card as their overall payment method and 35% preferred a credit card. By using Merchants Bank’s Credit Card Processing, your business can meet customer expectations and provide options for accepting payments that are convenient for both you and your customers. Merchants Bank offers a variety of options for collecting payments including counter-top card readers, website interfaces and mobile card readers.
  2. Increase Sales – Accepting credit or debit cards greatly broadens your potential customer base to customers who no longer carry cash or checks with them. In addition, customers who pay by card can easily make impulse purchases without needing extra cash on hand or writing a larger check. Not offering this type of payment option could result in lost sales opportunities.
  3. Simple Pricing and Local Service – We understand that each business is unique, so we will work with you to determine the credit card processing pricing structure that makes sense for your business. Merchants Bank offers easy to understand, “all-in-one” discount fees based on the average dollar amount of your customer transactions (which is your average ticket size). Equipment costs will vary depending on your needs. As always, you’ll receive service and support from local bankers you know and trust. We promise to work with you to keep your costs as low as possible and customize Credit Card Processing to fit your individual business needs.
To get started with Merchant Bank Credit Card processing, simply contact your local branch to complete a Credit Card Processing Application and include two years of financials, or download the Credit Card Processing application here. Click here for more details on our credit card processing program.
 
Credit card processing is subject to credit approval.