How to Control Debit Card Activity

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Security Awareness Week: June 5-9, 2017

Take control of your debit card transactions with our free My Mobile Money app. Use it to:

  • Set card transaction alerts
  • Set spending controls
  • Turn your debit card(s) on and off
  • Deny transactions based on criteria you choose
  • And much more!

Learn how to enable the top three features recommended by our staff. Before you begin, make sure you have downloaded the app, enrolled and signed in.

Feature 1: Transaction Alerts

From Customer Service Manager, Michelle Schroeder: “I can’t say enough about the automatic notifications for all transactions. I love seeing everything that goes through my debit card. It’s perfect in case I forget about an automatic withdrawal I had approved or someone is attempting fraud on my account.”

To receive alerts for certain transactions on your mobile device:

  1. Choose the card you wish to set alerts for.
  2. Select Alert Preferences.
  3. If you would like alerts on all transactions, click the “Send alerts for” drop down and select All Transactions.To set specific alerts, such as alerting for all online purchases, click the “send alerts for” drop down and selected Preferred Transactions. Then choose the type(s) of alerts you wish to set.

Feature 2: On/Off and Automatic Denials

From Commercial Banking Officer, Mike Swanson: “My wife and I have used the on/off feature for our debit card more than once. If one of us misplaces our card…leaves it in the car, forgets it on the counter or something else, we can just turn it off on the app until we find it. If our cards really were lost, it would prevent anyone else from using them. It’s just nice peace of mind.”

To turn off a debit card:

  1. Choose the card you wish to turn off.
  2. Slide the Card ON/OFF button from green to red.

To deny debit card transactions based on dollar amount:

  1. Choose the card you wish to set up for denials.
  2. Select Control Preferences.
  3. Select Spend Limits and slide on Per Transaction.
  4. Simply enter in the maximum amount that will be allowed for a transaction.
  5. Click Save.

Feature 3: Location Controls

From Customer Service Representative and Lead Teller, Tina Bechtel: “I’ve used the location feature and that’s really handy. You just set up if you only want to allow transactions based on a city, region or state. Transactions attempted from outside that area are then automatically denied.”

Although these options give you the flexibility to protect your card while traveling, you still need to notify us (contact your local Merchants Bank) of travel plans outside of Minnesota, Iowa and Wisconsin to ensure your debit card can be used while out of town.

To deny transactions based on the location of your mobile device:

  1. Choose the card you wish to set up location controls for.
  2. Select Control Preferences.
  3. Select Locations.
  4. Swipe the My Location function on.
  5. All attempted transactions outside of the zip code where your mobile device is located will be denied.

To allow transactions based on locations you select:

  1. Choose the card you wish to set up location controls for.
  2. Select Control Preferences.
  3. Select Locations.
  4. Swipe the My Regions function on.
  5. Select the plus symbol.
  6. Add a region by entering a zip code or using the map to zoom.
  7. Give your region a title and choose save.
  8. Repeat steps 5-7 to add up to two other regions.
  9. All transactions within the regions you selected will be allowed.

To learn how to enable other My Mobile Money features, use our reference guide. If you have questions about My Mobile Money, contact your local Merchants Bank.

Prevent Fraud on Your Debit Card with Just a Tap

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Controlling and monitoring your personal or business debit card usage anywhere, anytime has never been easier with My Mobile Money Access, available now for all Merchants Bank customers. With My Mobile Money Access you can protect yourself or your business from fraud by setting custom alerts and controls per debit card to determine how your card can be used. Plus, you’ll have the ability to turn your card off when you’re not using it, and turn it on only when you are.

Our Top Features
Over the past two months, Merchants Bank staff has successfully tested the different alerts and features of My Mobile Money Access. Here are four key areas you can use to ensure you’re getting the most out of My Mobile Money Access.

Manage Your Spending
With customizable controls, alerts for spending limits, and easy-to-find account balances, you can make sure you’re always on track with your budget.

Keep an Eye on Your Card with Transaction Alerts
A wide range of alert options make My Mobile Money an app that meets the specific needs of your business. Choose to set alerts for:

  • All card activity
  • Spending limits
  • Transactions where your card is not present
  • International transactions
  • Specific Merchant category purchases, such as gas stations, online purchases, etc

Card Controls Help Protect Your Account from Fraud
You can even set the app to deny a transaction before it takes place, based on criteria you set. Turning your card on and off will deny a fraudulent transaction before it takes place and, along with other card controls, will not interrupt recurring bill payments like rent or monthly subscriptions.

Account Management Keeps You in Control
My Mobile Money Access also has these account management features:

  • MoneyPass® ATM locator
  • Balance inquiries
  • Transaction history
  • Low balance alerts

You can download My Mobile Money Access for your personal or business debit card now. If you are a business with multiple employees who have individual debit cards, each employee can download the application on their own phone and set up an account while the business owner can add, view and control multiple cards for the entire business.

To learn more about My Mobile Money Access, visit our website. If you have questions about downloading the app or would like additional recommendations on it’s use for you or your business, contact your local Merchants Bank and ask to speak to a Customer Service Representative.

Debit Card Customers have been Reissued EMV Chip Cards

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All current Merchants Bank MasterCard Debit Cards have been reissued as EMV Chip MasterCard Debit Cards. Cards were mailed the last week of October and first week of November. You are encouraged to activate and use your new card(s) by the end of November. All existing (non-chip debit cards) will be deactivated as of December 1.

Why the change to chip technology? With this change, you’ll be able to take advantage of the security features of EMV chip technology, which can help prevent fraudulent transactions.

What is an EMV chip card?
The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

Is paying with a chip card different from paying with my other cards?
Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

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Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

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Step 3: Take your card when prompted. It’s that easy!

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Do all stores accept EMV chip cards?
Not yet, but the trend is growing. You can still make a purchase at a store that does not yet accept chip cards by simply swiping to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?
The terminal will display a message asking you to insert your card instead.

If I don’t have a Merchants Bank Debit Card, how can I request a debit card with chip technology?
Just send us an email to let us know you’re interested. If you’d like to learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept EMV cards, contact our Credit Card department.

EMV Chip Debit Cards Coming Soon

emvcards-blog

All current Merchants Bank MasterCard Debit Cards will be replaced with an EMV Chip MasterCard Debit Card with an anticipated rollout of November. With this change, you’ll be able to take advantage of the security features of EMV chip technology, which can help prevent fraudulent transactions.

What is an EMV chip card?
The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

Is paying with a chip card different from paying with my other cards?
Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

emvstep1

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

emvstep2

Step 3: Take your card when prompted. It’s that easy!

emvstep3

Do all stores accept EMV chip cards?
Not yet, but the trend is growing. You can still make a purchase at a store that does not yet accept chip cards by simply swiping to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?
The terminal will display a message asking you to insert your card instead.

If I don’t have a Merchants Bank Debit Card, how can I request a debit card with chip technology?
Just send us an email to let us know you’re interested. If you’d like to learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept EMV cards, contact our Credit Card department.

Collect Payments for Your Business with our Tools for Collection

Digital Image by Sean Locke Digital Planet Design www.digitalplanetdesign.comWould you like to better manage your businesses money and make it work harder. With three areas of focus – Tools for Collection, Tools for Disbursement and Tools for Management – Merchants Bank’s Cash Management area – what some banks call Treasury Management – is worth exploring.

Learn more about Tools for Collection:

Credit Card Processing – Make it easier for your customers to shop with more payment options when you accept Visa, MasterCard or Discover debit, credit and gift cards in person, through your website or via mobile. Subject to credit approval.

Direct Debit – Use Direct Debit to collect funds from your customers. A customer payments is automatically withdrawn from the customer account at the beginning of the bank business on the day authorized and then deposited into your account. Subject to credit approval.

Cash Concentration – Using Merchants Bank Online Banking, you can bring cash from multiple accounts and other banks together into a central account so you can better manage it and put it to work for you. Subject to credit approval.

Deposit-On-Demand – Reduce your time running to the bank by converting paper checks into an image and transmitting the images to the Bank for deposit from the comfort of your office.

For more information on Cash Management services, visit our website.

Leaving town for the holidays? Tell us!

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Are you planning a trip out of state this holiday season? It’s important for you to contact Merchants before you leave to ensure the best service while you are out of town. If you make purchases in a state or country where you don’t normally use your Merchants Bank debit or credit card, we may think these transactions are fraudulent unless we know otherwise.

When contacting the Bank regarding your travel plans, we will ask for the following information:

  • Dates of your trip(s)
  • Exact travel locations
  • How we can contact you while you’re gone

If you have a Merchants Bank Debit Card – Please call us at (800) 944-6285 and ask to speak to a Customer Service Representative about your travel plans.

If you have a Merchants Bank Credit Card – Please call us at (800) 944-6285 and ask to speak to our Credit Card department about your travel plans.

We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always a very real possibility. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.

Merchants Bank Looks to “Swipe Out Hunger” for Area Food Shelves

SwipeOutHungerAppBannerMerchants Bank will be donating 5 cents each time a Merchants Bank credit card or debit card is used between November 29 and December 15, up to a total of $10,000, for area food shelves during “Swipe Out Hunger,” the Bank’s second annual Facebook Giveaway.

The “Swipe Out Hunger” giveaway will work like this:

  • Supporters of area food shelves will be able to vote once per day between November 29 and December 15 for their chosen organization
  • At the end of the giveaway, nominated food shelves will receive a percentage of total amount of money raised based on the percentage of votes that organization receives on Merchants Bank’s Facebook page, www.facebook.com/MerchantsBank

The Food Shelves were nominated by bank locations (Bank locations making the nomination are noted in parentheses), and there were a number of locations that nominated the same organization. Participating this year are: SEMCAC Houston County Food Shelf (Caledonia and Spring Grove), Friends in Need Food Shelf (Cottage Grove), La Crescent Food Shelf (La Crescent), The Hunger Task Force (Onalaska), Channel One Rochester (Rochester), Southeast Minnesota Education & Resource Center (St. Charles), Winona Volunteer Services (Winona), 360 Communities (Lakeville), Eagan & Lakeville Resource Center (Apple Valley and Rosemount), Hastings Family Services (Hastings), the Cannon Falls Food Shelf (Cannon Falls), SEMCAC in Preston (Lanesboro), SEMCAC in Rushford (Rushford), the Randolph Food Shelf (Hampton) and the Red Wing Area Food Shelf (Red Wing).