Debit Card Customers have been Reissued EMV Chip Cards

emvcards-blog

All current Merchants Bank MasterCard Debit Cards have been reissued as EMV Chip MasterCard Debit Cards. Cards were mailed the last week of October and first week of November. You are encouraged to activate and use your new card(s) by the end of November. All existing (non-chip debit cards) will be deactivated as of December 1.

Why the change to chip technology? With this change, you’ll be able to take advantage of the security features of EMV chip technology, which can help prevent fraudulent transactions.

What is an EMV chip card?
The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

Is paying with a chip card different from paying with my other cards?
Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

emvstep1

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

emvstep2

Step 3: Take your card when prompted. It’s that easy!

emvstep3

Do all stores accept EMV chip cards?
Not yet, but the trend is growing. You can still make a purchase at a store that does not yet accept chip cards by simply swiping to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?
The terminal will display a message asking you to insert your card instead.

If I don’t have a Merchants Bank Debit Card, how can I request a debit card with chip technology?
Just send us an email to let us know you’re interested. If you’d like to learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept EMV cards, contact our Credit Card department.

EMV Chip Debit Cards Coming Soon

emvcards-blog

All current Merchants Bank MasterCard Debit Cards will be replaced with an EMV Chip MasterCard Debit Card with an anticipated rollout of November. With this change, you’ll be able to take advantage of the security features of EMV chip technology, which can help prevent fraudulent transactions.

What is an EMV chip card?
The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

Is paying with a chip card different from paying with my other cards?
Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

emvstep1

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

emvstep2

Step 3: Take your card when prompted. It’s that easy!

emvstep3

Do all stores accept EMV chip cards?
Not yet, but the trend is growing. You can still make a purchase at a store that does not yet accept chip cards by simply swiping to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?
The terminal will display a message asking you to insert your card instead.

If I don’t have a Merchants Bank Debit Card, how can I request a debit card with chip technology?
Just send us an email to let us know you’re interested. If you’d like to learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept EMV cards, contact our Credit Card department.

Leaving town for the holidays? Tell us!

LeavingTown

Are you planning a trip out of state this holiday season? It’s important for you to contact Merchants before you leave to ensure the best service while you are out of town. If you make purchases in a state or country where you don’t normally use your Merchants Bank debit or credit card, we may think these transactions are fraudulent unless we know otherwise.

When contacting the Bank regarding your travel plans, we will ask for the following information:

  • Dates of your trip(s)
  • Exact travel locations
  • How we can contact you while you’re gone

If you have a Merchants Bank Debit Card – Please call us at (800) 944-6285 and ask to speak to a Customer Service Representative about your travel plans.

If you have a Merchants Bank Credit Card – Please call us at (800) 944-6285 and ask to speak to our Credit Card department about your travel plans.

We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always a very real possibility. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.

Merchants Bank Looks to “Swipe Out Hunger” for Area Food Shelves

SwipeOutHungerAppBannerMerchants Bank will be donating 5 cents each time a Merchants Bank credit card or debit card is used between November 29 and December 15, up to a total of $10,000, for area food shelves during “Swipe Out Hunger,” the Bank’s second annual Facebook Giveaway.

The “Swipe Out Hunger” giveaway will work like this:

  • Supporters of area food shelves will be able to vote once per day between November 29 and December 15 for their chosen organization
  • At the end of the giveaway, nominated food shelves will receive a percentage of total amount of money raised based on the percentage of votes that organization receives on Merchants Bank’s Facebook page, www.facebook.com/MerchantsBank

The Food Shelves were nominated by bank locations (Bank locations making the nomination are noted in parentheses), and there were a number of locations that nominated the same organization. Participating this year are: SEMCAC Houston County Food Shelf (Caledonia and Spring Grove), Friends in Need Food Shelf (Cottage Grove), La Crescent Food Shelf (La Crescent), The Hunger Task Force (Onalaska), Channel One Rochester (Rochester), Southeast Minnesota Education & Resource Center (St. Charles), Winona Volunteer Services (Winona), 360 Communities (Lakeville), Eagan & Lakeville Resource Center (Apple Valley and Rosemount), Hastings Family Services (Hastings), the Cannon Falls Food Shelf (Cannon Falls), SEMCAC in Preston (Lanesboro), SEMCAC in Rushford (Rushford), the Randolph Food Shelf (Hampton) and the Red Wing Area Food Shelf (Red Wing).