A Guide to Getting More: ScoreCard Rewards

ScoreCard Rewards Points Merchandise

Are you getting the most out of the scorecard rewards you earn with a Merchants Bank Visa ScoreCard Credit Card? If you’re earning points, this guide will help you understand:

  • The basics about your rewards points
  • How to view and redeem points
  • Some of our favorite suggestions for redeeming your points

The Basics

How Points are Earned

You automatically earn points with each purchase. Typically for every dollar you spend, you earn one reward point.

However, if you take advantage of our ScoreMore program, you can earn 2x, 3x, 4x or more points. All you have to do is shop at participating retailers, which change throughout the year. You can always find current retailers by visiting the ScoreMore section on the ScoreCard Rewards website.

Your Current Points Balance

Your points balance is available through your account at scorecardrewards.com, mycardstatement.com, or at the top of your monthly credit card statement.

Keep in mind that unredeemed points expire after five years on March 31. For example, points you accumulated in 2014, will expire on March 31, 2019.

Who to Contact

We’re always here to answer your credit card and ScoreCard rewards questions. If you would like help with:

  • Your credit card account: call (800) 944-6285 or email cc@merchantsbank.com (for your safety, please do not send personal information such as account numbers via email).
  • ScoreCard rewards, including questions about your balance or help redeeming points: (800) 854-0790
  • Travel Services, such as booking a flight or car rental with points: (855) 843-5005

Bonus Tip: If you have more than one Merchants Bank Visa ScoreCard, you can have points earned from multiple cards accumulate to one card, making your rewards build up faster. Just contact the Credit Card department for help setting this up.

How to View and Redeem Your Rewards Points

To view your points and redeem, just visit the ScoreCard Rewards website and login. You can also click the View Rewards button when accessing your credit card account through the mycardstatement.com website. Your points balance will then show up at the top of your screen.

From here, follow the steps in this video to redeem your points:

ScoreCard Rewards Video

Redemption Suggestions

When you want to redeem your points, Scorecard Rewards offers a wide variety of items and experiences to choose from. Some of our favorites include:

  • Gift cards. From department stores to movie theaters, you can turn your points into cash at your favorite retailers.
  • Points can also be redeemed for airline tickets, hotel stays, car rentals and more. Plus, if you need help booking your trip, just contact our Travel Rewards experts at the phone number listed above.
  • Had your hopes on a new iPad? Accumulate enough points and it can be yours. ScoreCard Rewards has a great selection of handheld devices for you to choose from.

Using your ScoreCard rewards points efficiently can help make your money go further. Visit our website to learn more about the Merchants Bank Visa ScoreCard Credit Card and our other credit card options. And if you’re ready to start earning rewards, apply now.

It’s Nice to Earn Twice

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Earn Double Credit Card Points Now-6/30

The spring shopping season has begun – and we have something to make it even better. From now through June 30, earn double points when you shop with a Merchants Bank Visa ScoreCard Credit Card.

When can I earn double points?

Anytime you make a purchase or balance transfer between May 1 and June 30, 2018 with a Merchants Bank Visa ScoreCard Credit Card.

How will I earn double points?

It’s automatic. You’ll see double points applied when you log in to your account on mycardstatement.com and on your monthly statements for May and June.

What if I don’t have a Visa ScoreCard Credit Card yet?

Start the application process online now or visit your local Merchants Bank branch.

Visit our website to learn about the terms and conditions as well as the other benefits of our card, like our 0% APR introductory rate for the first six months and a great every day rate of 9.99% APR after that.

To learn more, contact our Credit Card department:

Marcus Krings Promoted to Credit Card Manager for Merchants Bank

Marcus Krings, Credit Card ManagerMarcus Krings has been promoted to Credit Card Manager, according to Sue Hovell, Senior Vice President and Director of Retail Banking Performance for Merchants Bank.

“Marcus is focused on providing the best in customer service to our credit card customers,” Hovell said. “His knowledge will be a benefit to both our retail and business customers.”

Krings has been in banking for more than 11 years, including experience in customer service supervision. He has been with Merchants since 2012, starting in the Electronic Banking area. He joined the Credit Card department in 2016.

“Our credit cards are more than competitive. People will be pleased about how we compare to big bank credit cards and provide that community bank level of service. Plus, we take great care to help protect our customers from fraud,” Krings said.

Krings said Merchants offers a credit card security app, and the department makes it a point to contact people if there is suspected fraud on a credit card. Another area of emphasis is merchant processing, which helps businesses process card transactions.

“I’m looking forward to helping our cardholders,” Krings said. “If anyone has any questions about their credit cards, they should give us a call. We’re here to help.”

Krings is from Winona and is a graduate of Winona Senior High School and Winona State University. He succeeds Deb Kemp, who recently retired.

Merchants Bank has 21 locations, including Minnesota locations in Winona, St. Charles, Goodview, Rochester, Rushford, Lanesboro, Caledonia, La Crescent, Spring Grove, Cannon Falls, Red Wing, Hampton, and the southern Twin Cities metropolitan suburbs of Apple Valley, Cottage Grove, Hastings, Lakeville and Rosemount. Merchants has Wisconsin locations in Eau Claire and Onalaska. Additionally, MFGI also owns Twin Cities-based Merchants Bank Equipment Finance, a division of Merchants Bank, N.A.

Meet Kathy Simon, Credit Card Assistant Merchants

 

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Kathy and her grandchildren

When did you start your banking career?

 

Kathy: I started as a teller when I was 20 years old. I came to Merchants Bank in 2008 as a File Clerk, and then moved to Loan Servicing and Credit Cards.

What is your top banking tip?

Kathy: I would say check your statements for fraud. We see credit card fraud daily. If you pay attention to your statements, either paper or online, you may be able to catch fraud in time. If you suspect fraud on your account, the window to act is within 60 days from the statement’s cut-off date.

Acting as soon as you suspect something is always best. Or better yet, download our SecurLOCK mobile app on your mobile device to monitor your Merchants Credit Card daily. Many other cards have similar apps; take advantage of them to protect yourself.

What’s one thing your mom or dad taught you about money?

Kathy: My mom always said, “Put money away for a rainy day!” That’s such a “mom” thing to say, isn’t it? But you what? It was great advice. A little saved goes a long way later.

If you had $1,875,000 what is one fun thing you’d do with the money?

Kathy: I would travel to Europe and give some to family and friends.

Besides money, what’s your favorite green thing?

Kathy: It’s a toss-up between trees and avocados. If I had to pick, I’d say trees.

Click here to learn more about Credit Cards at Merchants Bank. Credit cards are subject to credit approval.

Meet Carol Bell, Credit Card Specialist at Merchants Bank

Carol Bell, Credit Card Specialist

Carol Bell, Credit Card Specialist

Get to know Carol Bell from the Credit Card department at Merchants Bank.

When did you start your banking career? What are you looking forward to in your new position?

Carol: I started at Merchants Bank in 2002 and have worked in departments everywhere from compliance to mortgage processing to loan servicing to underwriting and now I’m here in credit cards. I’m looking forward to taking the knowledge I’ve gained from other departments to help our credit card customers as much as I can.

What is your best banking tip?

Carol: I think it’s really important to bank locally so you can build a trusting relationship with people that understand your area and can provide reliable, personalized service.

What’s one thing your mom or dad taught you about money?

Carol: My dad says, “If you don’t have the money for it, don’t buy it.” Of course, there are exceptions to this, such as larger, long-term purchases like a car or college tuition, but it is still a good thing to remember for day-to-day purchases. Simply put: be responsible with your money.

If you had $1,875,000 what is one FUN thing you’d do with the money?

Carol: I would travel somewhere warm…with a beach…clear waters…and cold beverages!

Besides money, what’s your favorite green thing?

Carol: Honestly, Christmas trees!

Subject to credit approval.

Meet Marcus Krings, Credit Card Manager at Merchants Bank

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Marcus Krings (right), Credit Card Manager at Merchants Bank, pictured with his brother, Adam at a tough mudder competition.

Get to know Marcus Krings from the Credit Card department at Merchants Bank.

When did you start your banking career?

Marcus: I started in 2006 at Winona National Bank as a Lead Teller. Then, I came to Merchants in 2012 to the Electronic Banking department. I moved to the Credit Card department in 2016 and was recently promoted to Credit Card Manager.

What is your best credit card tip?

Marcus: It sounds simple, but make your payments on time and don’t spend beyond your means to keep yourself out of trouble. If you’re not sure where you stand, call your credit card company (which is hopefully the friendly, local people at Merchants Bank!).

What’s one thing your mom or dad taught you about money?

Marcus: Money doesn’t grow on trees; you have to earn it to spend it. It’s kind of funny that I’m in credit cards now, but the principle still applies.

If you won $1,875,000 what is one FUN thing you’d do with the money?

Marcus: I would take my family to Disneyland (or maybe build a zombie bunker).

Besides money, what’s your favorite green thing?

Marcus: Sour apple gummies. Those are still delicious.

What are you looking forward to most in your new position as Credit Card Manager?

Marcus: I’m excited to continue to grow our customer base, work with the wonderful team at Merchants Bank and provide an exceptional experience to our customers. Helping our customers understand credit products and use them wisely is very rewarding.

Subject to credit approval.

What Should You Know About Merchants Bank EMV Chip Credit Cards?

Merchants Bank, credit card

What is an EMV chip card?

The term “EMV” stands for Europay, MasterCard and Visa – the original developers of chip cards. These cards increase the security of in-person transactions by generating a one-time use code that can only be read by a register enabled to read chip cards. The code is created from the small chip on the front of your card and is hard to counterfeit, which prevents fraud.

How do I know if I have a chip card?

If you have a chip card, you will notice a small chip icon on the front of the card. At this time, Merchants Bank Visa Credit Cards offer EMV chip technology and have the chip icon. If you are a current Merchants Bank Visa Credit Card cardholder, your EMV chip card will be sent to you upon expiration of your current card. New cardholders will be issued a chip card upon credit approval.

Is paying with a chip card different from paying with my other cards?

Yes, making a payment with a chip card is slightly different than the card transactions you are used to. Instead of swiping your card at the register, you’ll simply follow these instructions:

EMVStep1

Step 1: Insert the chip end of your card into the terminal with the chip facing up.

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

Step 2: Keep the card in the terminal during the transaction and follow the prompts on the screen.

Step 3: Take your card when prompted. It’s that easy!

Step 3: Take your card when prompted. It’s that easy!

 

 

 

 

 

 

 

 

 

 

 


Do all stores accept EMV chip cards?

Not yet, but the trend is growing and if a store does not yet accept chip cards, you can still swipe your card to pay.

What happens if I swipe my EMV chip card instead of inserting it into the register?

The terminal will display a message asking you to insert your card instead.

To learn more about EMV chip technology, contact the Customer Service Representative at your local Merchants Bank.

If you are a business and would like to accept cards, or have a terminal that does not currently accept EMV chip cards, contact our Credit Card department.

Credit cards are subject to credit approval.

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