Meet Patti Robertson, Commercial Banker

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Get to know Patti’s commercial banking philosophy and how she helps businesses in Red Wing, MN.

Share a little about your background and banking career.

Patti: I have been in lending for over 30 years. For the majority of my career, I’ve focused on agricultural and commercial lending in western Wisconsin and now Red Wing, Minnesota and the surrounding area.

What do you like most about your job?

Patti: Every day is different. I get to work with interesting and hard working people. It’s like working a puzzle at times – trying to get all the pieces to fit – working within the banking requirements and meeting my customers’ needs to help them grow their business. I enjoy it.

What kinds of businesses do you typically work with?

Patti: I work mostly with small businesses and farmers. I have seen a dramatic change in agriculture with operations getting larger and involving multiple generations compared to early in my career, when I mainly worked with family sized dairy farms. I now have a variety of farms and farm sizes that I work with. My business customers range from small retail to larger manufacturing businesses and real estate holding companies.

What is something not many businesses know about working with Merchants Bank?

Patti: Not many know about all of the services we can provide as a large regional bank. Our image as a small local community bank can sometimes overshadow the true capacity we have to provide financial services to businesses of any size. In addition, we’re unique because we can offer lease financing and trust services*, as well as cash management solutions and fraud tools often found at larger banks.

How would you describe your partnership with your business customers?

Patti: It’s a two-way street, where financial and industry data is shared. I celebrate their successes and am available to help them with any financial issue. We are a team in their success.

What do you hope your customers say about working with you?

Patti: That I appreciate their time, knowledge and expertise. I hope they feel I am professional and can get the job done for them with a smile.

How important is continuing education to you as a banker?

Patti: Change is all around us and I think it’s important to stay educated about banking and industry changes…anything that might affect my customers. When I’m informed and educated about their industry, I may be able to offer suggestions, help provide a solution to a problem or find a way to improve their bottom line. Understanding the issues they may be facing only improves our conversations and the trust between us.

What does community banking mean to you?

Patti: Investing the Bank’s deposits back into the community through loans to businesses and consumers. It means being a supporter of community institutions and initiatives that try to make the community a better place to live and work.

Merchants Bank doesn’t just talk about supporting the community – they actually do it. I appreciate the support Merchants Bank gives to me so I can participate in community organizations and the financial support it provides to many organizations in our communities.

Loans are subject to approval.

*May or may not be covered by FDIC insurance, depending on service selected.

Q&A with Two Business Banking Experts: Meet Annette Bleninger & Jeff Carter

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Did you know we have over 40 Commercial Bankers and Cash Management experts available to help your business? At every local branch, you’ll find a Commercial Banking team ready to get to know your business and provide meaningful financial solutions.

This month we’re meeting two of the team who serve our clients in the South Metro area:

  • Jeff Carter, Commercial Banker in Cottage Grove and Hastings
  • Annette Bleninger, Cash Management Officer and Certified Treasury Professional (CTP) in Rosemount

Read on to learn more about Jeff, Annette and how they approach working with business customers every day.

Share a little about your background and banking career

Annette: I have worked in financial services for over 20 years, with more than 14 of those years in Cash Management. I started with Merchants Bank in September of 2017 and am very happy to be with a community bank that really strives to find meaningful, valuable solutions for our business customers.

Jeff: Likewise, I have been in the financial services industry for over 20 years, with 15 years in commercial lending. I joined Merchants in 2013 and have spent most of my career in community banking culture, where my passion lies.

What do you like most about your job?

Annette: I really enjoy the variety of customers that I meet when we go out to visit businesses. It is so interesting to hear about your passion and see your facility. Having that background knowledge and relationship really helps us work together to create the most efficient cash management plan for your situation.

Jeff: Getting to know you, our business customer, is one of the most rewarding parts of my job as well. I really enjoy creating relationships with business owners. At the end of the day, I strive to bring you value – whether that’s products, services or counsel – to help you succeed. I hope these relationships are lifelong and meaningful.

What kinds of business do you typically work with and how do you help them?

Jeff: The beautiful thing about community banking is that we can help every business in our community.

Annette: Yes, that’s definitely true. I work with businesses of all sizes and variety every day. Cash management solutions can be used by any business – big or small. I help businesses like yours come up with plans to make their day-to-day processes more efficient, reduce the potential for check or electronic fraud, while allowing them access to their cash as needed.

Jeff: In addition to Cash Management services, we also have deposit accounts to help your business with daily financial needs and grow your money. We even offer business checking account analysis, free of charge, whether your account is with us or elsewhere. We know the needs of a business change over time and we want to be sure you’re in the account that best serves your needs.

Then on the loan side, we can provide smart solutions to leverage capital and grow your business. No matter where you are on your business journey, from start-up to expansion, we have the products and expertise to assist you at any stage.

What do smart business owners do?

Annette: Security is a big concern for our customers, so I think smart business owners make information security a priority. You can start small. One of the most important things a business can do is monitor their daily activity in their accounts to catch fraudulent activity early. Whether you are using our fraud management products (like Positive Pay), or managing it on your own through daily monitoring in online banking, it is a critical function.

Jeff: For me, smart business owners understand the value of a relationship with their key financial partners (ie: banker, CPA, attorney, insurance agent, etc) and will learn how we can all work together to assist in their success. Consistent communication and collaboration amongst your key sphere of influence can keep you on track and uncover unforeseen obstacles and opportunities.

What is something not many businesses know about working with Merchants Bank?

Jeff: Merchants is large enough to provide the level of products and services every business needs but is culturally small, meaning, the focus is on local bankers creating local relationships to support the communities that we serve.

Annette: Along the same lines, I think it’s important to note that we are most interested in finding solutions that work for your business and help you succeed. We are not here to pressure you into using and/or paying for products that may not be the best fit for your needs.

How would you describe your team approach to working with businesses?

Annette: I typically work very closely with our Commercial Bankers. As one of our business customers, we try to help you understand each team member’s main area of expertise, but we are always willing to take your call and direct it to the correct person. You will never hear “that’s not my job” at Merchants Bank.

Jeff: The Merchants Commercial Banking team brings you many areas of expertise, which include our lenders, cash management experts, lending assistants, credit analysts, and more. We are very supportive of one another and team up to provide assistance and bring more value to you.

What does community banking mean to you?

Annette: Community banking means being a trusted partner for our business customers. We truly get to know you, your business, and your needs and expectations so we can be proactive instead of reactive with our approach.

Jeff: To echo what Annette said, community banking is all about relationships and value. As Bankers, we need to know our customers by building relationships in order to provide the most valuable solutions for their situation so they are successful. We live in the communities we serve and successful businesses build strong communities. We do it together.

Learn more about business and commercial banking at Merchants Bank:

ICS: 5 Frequently Asked Questions

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An Insured Cash Sweep (ICS) account is an easy way to protect your business deposits over $250,000. But how does it work? Learn this and more with these five frequently asked questions.

How does an Insured Cash Sweep account work?
If you want to protect deposits of more than $250,000 (the standard FDIC insurance coverage amount), you can use an ICS account to deposit your money automatically through a network of pre-selected, highly rated banks. Just open your ICS account with Merchants Bank and we do the rest.

An ICS account can be structured as a checking account with our ICS Demand Checking or as a savings account with our ICS Money Market Savings. Both accounts earn interest, allow for unlimited deposits and have no minimum balance requirements.

Why would an ICS account be better than using multiple banks?
Skip the running around and paperwork. With an ICS, you only have to open one account at Merchants to take advantage of the automatic, additional FDIC insurance coverage through the ICS network of banks. Plus, you’ll only have one statement to review.

Who has custody of my funds?
Funds placed through an Insured Cash Sweep are deposited only in FDIC-insured banks. Merchants Bank acts as custodian for your ICS deposits.

How safe is my information and the ICS service?
As always, Merchants Bank takes protecting your information seriously. Your confidential information is not shared with the ICS bank network.

The ICS program has been designed to comply with all FDIC requirements. You can be confident that your deposits are safe and sound.

Are there other account options similar to ICS?
Merchants Bank also offers a CDARS account through the Certificate of Deposit Account Registry Service. This account provides additional FDIC insurance protection through a Certificate of Deposit account – instead of checking or savings. You can choose from a variety of terms to fit your needs.

Protect your large deposits and enjoy the convenience of having them insured with one bank through ICS. Want to learn more about how your business can benefit from an Insured Cash Sweep account?

References:
*http://www.insuredcashsweep.com/home/faqs/

Placement of your funds through the ICS service is subject to terms, conditions, and disclosures set forth in the agreements you enter into with us, including the ICS Deposit Placement Agreement. Limits and customer eligibility criteria apply. Program withdrawals are limited to six per month when using the ICS savings option. If you are subject to restrictions with respect to the placement of funds in depository institutions, it is your responsibility to determine whether the placement of your funds through ICS, or a particular ICS transaction, satisfies those restrictions. ICS and Insured Cash Sweep are registered service marks of Promontory Interfinancial Network, LLC. Public Fund 0414

Meet John Piscitiello, Commercial Banker

John Piscitiello, Commercial Banker

Get to know John’s commercial banking philosophy and how he helps businesses in the Twin Cities.

Share a little about your background and banking career.

John: I grew up in Winona and went to St. Mary’s University. After graduation, I moved to the Twin Cities, where I currently live with my wife and four boys in Lakeville.

I have been in the lending business my whole career. During the real estate boom years of the 2000s, I was a business owner in the construction lending industry. It was a challenging environment leading up to the economic meltdown. I was fortunate to exit the business before the Great Recession hit, and I learned many great lessons about both the successes and failures of running a business.

What do you like most about your job?

John: When I am able to make a difference helping a client succeed and reach their goals.

What kinds of businesses do you typically work with and how do you help them?

John: My clients are typically family-owned companies located in the Twin Cities market. I help them by providing financing and other banking services where needed, along with ideas and guidance when appropriate.

What is something not many businesses know about work with Merchants Bank?

John: That Merchants is an employee-owned ESOP bank! Being employee-owned has a positive effect on our company culture, and is a nice contrast to the big banks.

How would you describe your partnership with your business customers?

John: It is very much a business partnership. For me to be a good banker for my clients, I need to have a deep understanding of their business and business goals. This helps me to not only provide the services and advice needed, but also allows me to be an advocate for my clients internally within the bank.

What do you hope your customers say about working with you?

John: I hope my customers say that I understand them and that they have a banker they can trust to take care of their needs.

What does community banking mean to you?

John: To me, community banking means strong relationships with our clients and with the local markets we serve. Community banking also means local decision-making, which for many business owners can be the difference between feeling understood and getting the service they need versus feeling like your bank doesn’t get you.

Loans are subject to approval.

Meet Mike Swanson, Commercial Banker

Mike Swanson, Commercial Banker

Get to know Mike, Commercial Banker,  and how he helps businesses – big and small – meet their financial goals.

Share a little about your background and banking career.
Mike: I started in banking as a part time teller in high school at Vermillion State Bank. Two years later, I moved to First Federal Bank (now known as MidCountry Bank) as a Construction Loan Assistant. After college, I moved back to the retail side of the bank as a Personal Banker and eventually became a branch manager there.

In 2012, I started at Merchants Bank as Personal Banker. Since then, I’ve changed office locations and roles a couple of times and eventually was fortunate enough to move to the commercial side of banking, in my current role as a Commercial Banker. It had been a goal of mine to move into a commercial role for many years and I feel very fortunate Merchants has afforded me that opportunity and in my hometown no less!

What do you like most about your job?
Mike: When people hear you are a banker they tend to draw conclusions about number crunching and spreadsheets, but I’m a community banker because I like people! I love building relationships and getting to know my clients, their goals, dreams, and aspirations, and most importantly helping them achieve them.

I also greatly enjoy my community and Merchants Bank’s commitment to the communities we serve allows me to be involved in several organizations. Part of my job is to help make Hastings a great community for all of us who live and work here.

What kinds of businesses do you typically work with and how do you help them?
Mike: That’s one of the great things about Merchants – whether you are a one-man show landscaper or plumber, or have employees in multiple locations – we are going to have products and services to offer you. I’ve work with several one-man operations in landscaping, agriculture, all the trades (plumbing, electrical, etc), as well as real estate investors, accountants, and doctors.

We can help with equipment purchasing and leasing, working line of credits, credit card, and an entire suite of cash management services too. We have something for every kind of business.

What do you hope your customers say about working with you?
Mike: I hope they say “that was such a great experience I’m going to tell everyone I know about Mike at Merchants!” Really, I hope they know I am working for them and that I’m here to offer them options in order to meet their future goals. I hope they say I am a long-term trusted partner to help them reach their goals.

What does community banking mean to you?
Mike: Community banking means that we, the Bank, take care of our community. Decisions are made by people who understand the local needs of families, businesses and farmers.

In today’s world, you can’t walk into just any bank and ask to talk to the president. But at Merchants you can because of our local, market-based leadership. Being a community bank means we partner with you through opening your child’s savings account, financing your first home, or helping you get the business of your dreams started. It means when you walk in the door, we’re going to know your name and you will know ours.

Loans are subject to approval.

What You Need to Know: Same Day ACH

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A new ruling by the association that governs electronic payments (NACHA) will require all financial institutions to accept and process certain transactions, called ACH (Automated Clearing House) payments, from businesses same-day. This service is also referred to as Same Day ACH.

While there are many components to Same Day ACH, let’s start with the basics.

What is Same Day ACH?
Same Day ACH is an optional payment method for businesses where payments sent “today” may be received and credited “today.” These payments:

  • Can be sent to any bank account in the United States, including personal accounts.
  • Cannot equal more than $25,000 per transaction.
  • Only include credits.

The Same Day ACH ruling was effective September 23, 2016.

How does Same Day ACH affect my business?
You may also notice Same Day ACH payments may be credited to your accounts more quickly, increasing your funds availability and cash flow opportunities. Plus, payments and payment-related information may flow more rapidly from bank to bank.

In addition to these benefits, Same Day ACH could also impact:

  • Your accounting system
  • Intra-day settlement
  • Trading partner agreements

It’s important to review and prepare these areas of your business for the upcoming Same Day ACH changes.

If your business would like more information on Same Day ACH, contact one of our Cash Management Specialists.

Mike Swanson and Pam Timp to Provide Cash Management Solutions for Merchants Bank in the Twin Cities

MikeandPamPromotionMike Swanson and Pam Timp of Merchants Bank will be taking the lead in providing Cash Management solutions for businesses in the Twin Cities.

They will be providing Cash Management expertise for business customers for all Merchants Bank’s Twin Cities locations –Hastings, Cottage Grove, Apple Valley, Lakeville and Rosemount. Swanson has moved to Merchants Bank’s Hastings location, where he has also been promoted to Commercial Banker. Timp will be available at the Lakeville location.

Merchants Bank’s Cash Management products and services are designed to save businesses time and money, protect against potential fraudulent activity and create opportunities for those businesses to grow. It is an area of focus for the Merchants Bank organization.

“I’m looking forward to working with our business customers throughout the Twin Cities and show them how our Cash Management solutions may be able to help them in ways they may not have expected,” Swanson said.

Swanson has been with the Merchants Bank organization for four years and in banking for 15 years. Most recently he served as the Senior Consumer Banker and Branch Manager in Merchants’ Lakeville location. Timp has been with the Merchants Bank organization for almost three years, serving as Lending Assistant and Customer Service Representative in Lakeville.