Q&A with Two Business Banking Experts: Meet Annette Bleninger & Jeff Carter

Q&A-Annette&Jeff

Did you know we have over 40 Commercial Bankers and Treasury Management experts available to help your business? At every local branch, you’ll find a Commercial Banking team ready to get to know your business and provide meaningful financial solutions.

This month we’re meeting two of the team who serve our clients in the South Metro area:

  • Jeff Carter, Commercial Banker in Cottage Grove and Hastings
  • Annette Bleninger, Treasury Management Sales Officer and Certified Treasury Professional (CTP) in Rosemount

Read on to learn more about Jeff, Annette and how they approach working with business customers every day.

Share a little about your background and banking career

Annette: I have worked in financial services for over 20 years, with more than 14 of those years in Treasury Management. I started with Merchants Bank in September of 2017 and am very happy to be with a community bank that really strives to find meaningful, valuable solutions for our business customers.

Jeff: Likewise, I have been in the financial services industry for over 20 years, with 15 years in commercial lending. I joined Merchants in 2013 and have spent most of my career in community banking culture, where my passion lies.

What do you like most about your job?

Annette: I really enjoy the variety of customers that I meet when we go out to visit businesses. It is so interesting to hear about your passion and see your facility. Having that background knowledge and relationship really helps us work together to create the most efficient Treasury management plan for your situation.

Jeff: Getting to know you, our business customer, is one of the most rewarding parts of my job as well. I really enjoy creating relationships with business owners. At the end of the day, I strive to bring you value – whether that’s products, services or counsel – to help you succeed. I hope these relationships are lifelong and meaningful.

What kinds of business do you typically work with and how do you help them?

Jeff: The beautiful thing about community banking is that we can help every business in our community.

Annette: Yes, that’s definitely true. I work with businesses of all sizes and variety every day. Treasury management solutions can be used by any business – big or small. I help businesses like yours come up with plans to make their day-to-day processes more efficient, reduce the potential for check or electronic fraud, while allowing them access to their cash as needed.

Jeff: In addition to Treasury Management services, we also have deposit accounts to help your business with daily financial needs and grow your money. We even offer business checking account analysis, free of charge, whether your account is with us or elsewhere. We know the needs of a business change over time and we want to be sure you’re in the account that best serves your needs.

Then on the loan side, we can provide smart solutions to leverage capital and grow your business. No matter where you are on your business journey, from start-up to expansion, we have the products and expertise to assist you at any stage.

What do smart business owners do?

Annette: Security is a big concern for our customers, so I think smart business owners make information security a priority. You can start small. One of the most important things a business can do is monitor their daily activity in their accounts to catch fraudulent activity early. Whether you are using our fraud management products (like Positive Pay), or managing it on your own through daily monitoring in online banking, it is a critical function.

Jeff: For me, smart business owners understand the value of a relationship with their key financial partners (ie: banker, CPA, attorney, insurance agent, etc) and will learn how we can all work together to assist in their success. Consistent communication and collaboration amongst your key sphere of influence can keep you on track and uncover unforeseen obstacles and opportunities.

What is something not many businesses know about working with Merchants Bank?

Jeff: Merchants is large enough to provide the level of products and services every business needs but is culturally small, meaning, the focus is on local bankers creating local relationships to support the communities that we serve.

Annette: Along the same lines, I think it’s important to note that we are most interested in finding solutions that work for your business and help you succeed. We are not here to pressure you into using and/or paying for products that may not be the best fit for your needs.

How would you describe your team approach to working with businesses?

Annette: I typically work very closely with our Commercial Bankers. As one of our business customers, we try to help you understand each team member’s main area of expertise, but we are always willing to take your call and direct it to the correct person. You will never hear “that’s not my job” at Merchants Bank.

Jeff: The Merchants Commercial Banking team brings you many areas of expertise, which include our lenders, Treasury management experts, lending assistants, credit analysts, and more. We are very supportive of one another and team up to provide assistance and bring more value to you.

What does community banking mean to you?

Annette: Community banking means being a trusted partner for our business customers. We truly get to know you, your business, and your needs and expectations so we can be proactive instead of reactive with our approach.

Jeff: To echo what Annette said, community banking is all about relationships and value. As Bankers, we need to know our customers by building relationships in order to provide the most valuable solutions for their situation so they are successful. We live in the communities we serve and successful businesses build strong communities. We do it together.

Learn more about business and commercial banking at Merchants Bank:

 

Loans are subject to credit approval.

Industry Snapshot: Food Manufacturing & Wholesale

FoodManufacturing-Blog

Get the industry data and financing solutions to make 2018 a success.

In each edition of our Business eNewsletter this year, we’ll be highlighting a different industry to bring you useful data and research. In our January edition, we’re providing a snapshot of food manufacturing and wholesale – an industry we’re proud to serve through both our bank and leasing company.

As a seasonal industry, your food wholesale or manufacturing business may have ended the year on a busy note. But, how optimistic should you feel about 2018?

Here are the latest industry indicators, including data on growth opportunities and potential challenges. Plus, learn how our experienced team of Commercial Banking advisors can help you prepare for another successful year.

2018 Food Manufacturing & Wholesale Forecast

While food manufacturers and wholesalers will face challenges due to the rising cost of fuel and commodity prices, both areas should expect growth in the coming years.

This is no surprise to Shawn Sackman, Merchants Bank Commercial & Ag Lender in Onalaska, “[t]he businesses we serve have always done an outstanding job of meeting customer demands, while still being innovative in a tight industry.”

Predicted Growth between 2017 and 2021

Growth for your industry depends on both food consumption and population growth.

So, what do the numbers say? According to data from Hoovers and First Research:

  • Revenue for US food manufacturers is forecast to grow at an annual compounded rate of 4%, based on changes in physical volume and unit prices.
Food manufacturing growth graph

From Hoover’s/D&B subsidiary First Research. Revenue (in current dollars) for US food manufacturers is forecast to grow at an annual compounded rate of 4% between 2017 and 2021, based on changes in physical volume and unit prices. Data Published: September 2017.

  • Domestic demand for food, an indicator for food wholesalers, is forecast to grow at an annual compounded rate of 3%.
Food wholesalers growth trend graph

From Hoover’s/D&B subsidiary First Research. Domestic demand for food, an indicator for wholesalers, is forecast to grow at an annual compounded rate of 3% between 2017 and 2021. Data Published: September 2017.

Key Industry Indicators

In addition, these indicators provide a more comprehensive picture. This data can help you determine areas of potential progress or risk for the coming months and years depending on your specific products.

Food Demand:

  • US retail sales for food and beverage stores increased 2.2% in the first ten months of 2017 compared to the same period in 2016.
  • Total US wholesale sales of nondurable goods rose 4.7% in September 2017 compared to the same period in 2016.
  • US retail sales for food services and drinking places increased 2.8% in the first ten months of 2017 compared to the same period in 2016.

Food Distribution: US tourism spending for food services and drinking places increased 3.2% in the second quarter of 2017 compared to the same period in 2016.

Food Manufacturing Demand: US nondurable goods manufacturers’ shipments of food products rose 5.3% year-to-date in September 2017 compared to the same period in 2016.

Product Values: The consumer price index for food rose 1.3% in October 2017 compared to the same month in 2016.

Industry Competition

Several large companies, including Sysco, McLane, Nestle S.A. and COFCO, dominate the industry when it comes to sales and output. But, small businesses still make up 68% of food manufacturing* in the United States.

As a small sausage producer in La Crosse, WI, Bakalars Sausage Company has seen many changes to the industry in their 53 years of business. “Over the past several years, the industry has gotten tighter with smaller producers getting out of the business,” said Mike Bakalars, Owner. “I’m proud to say that we’re one of the survivors and through a lot of hard work our business has doubled over the past 15 years.”

So how can you differentiate yourself from other businesses in the industry? According to Hoover’s research, here are your best opportunities to stand out in a competitive market:

Product Mix – Food manufacturers typically have one or two extremely successful products or brands, in addition to a mix of specialty items. Identify which of your products constantly produces income and which products may become less popular as consumer tastes change.

For Bakalars, this means a mix of 35 different products overall, including the Schweigert sausage brand and specialty products. “We were fortunate to acquire Schweigerts several years ago. As the official hot dog of the Minnesota Twins and Vikings, it’s been a very stable product line for us while we continue to produce other specialty sausage with smaller demand,” said Mike.

Competing with Chain Distribution – Larger companies, like Wal-Mart, have benefitted from owning the entire process from purchasing to operations. Small wholesalers should consider the cost and time-saving benefits of controlling the entire production process. For example, Bakalars produces, packages and ships their entire product line from their headquarters in La Crosse, WI.

How Merchants Bank Can Help

As a community bank, we work hard to help local businesses – like Bakalars – succeed with the expertise and financial resources you need. We believe that when businesses in our communities thrive, everyone benefits. Merchants is proud to serve many in the food industry from producers to manufacturers to wholesalers, across our footprint.

“We’ve had a longtime partnership with Merchants – since 2003. Their bankers understand how our industry works, and so they understand the banking services we need to be successful,” said Mike Bakalars. “As an industry, we can be seasonal, so they have helped us with understanding and meeting our cash flow needs.”

In addition traditional financing in the form of business loans and lines of credit, we also offer services in the areas of cash management and security.

“In order to make the most of your accounts receivable and payable, we help your company understand how various types of transactions function – which is especially important in the food industry. Each transaction type is unique,” said Becky Herrmann, Cash Management Specialist at Merchants Bank in Onalaska. “Another key is knowing how to protect your funds with the best monitoring and management tools. Our Cash Management team is here to advise you on the solutions that fit your business and answer your questions.”

To learn more about how our Commercial Bankers and Cash Management Specialists can work with your business, contact your local expert.

Additional Resources:

 

*https://www.ers.usda.gov/topics/food-markets-prices/processing-marketing/manufacturing.aspx

** You will be linking to another website not owned or operated by Merchants Bank, NA. Merchants Bank, NA is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. We encourage you to review their privacy and security policies which may differ from Merchants Bank, NA.

Our Top 4 Reasons to Use Floor Plan Financing

FloorPlanFinancing-Blog

If your business manages equipment or vehicle inventory – from cars to power sports, to manufactured homes to implement dealers or other types of floor plans – you know how complicated inventory management can get.

Our efficient and easy floor plan financing system helps you take care of it all from paying off and buying units to inventory management and more.

“We’ve been impressed with the convenience of the floor plan financing system from Merchants Bank. In a matter of a click, I can access balance, payment and payoff information when I need it. Everything we need to manage our inventory is at our fingertips.” – Randy Stevens, Partner at Adamson Motors, Inc.

So, how can floor plan financing benefit your business? Here are our top reasons:

Easy Access to Your Line of Credit
Access to your line of credit when you need it – even from your office. We provide same day funding to our floor plan clients.* Plus, we offer competitive rates and flexible terms tailored to your business.

Increase Efficiencies in Inventory Management
Our floor plan system provides robust reports and data to help you see the whole picture, including turn time of inventory, interest expense and more. Plus, you’ll receive curtailment notifications. 

“We’re proud to offer a floor plan system that rivals what is offered at larger corporate banks,” said Dan Massett, President for Merchants Bank’s Central Region. “It’s easier than ever to access the information you need at your fingertips.”

Better Understand Costs
Tracking your costs, including interest, is easy with our system.

Simple and Intuitive System
You’ll find that our floor plan financing system is user-friendly and tasks you’d like to complete are just a click away, including:

  • Easy process for paying off and buying units.
  • Draft payments and submit directly to the manufacturer on your behalf when you add inventory

“We’re here to help make things easier with a best in class floor plan system and financing options tailored to your business,” continued Massett. “It’s truly important to us at Merchants to get to know your business and find solutions that will help you be successful.”

To learn more about our customized floor plan financing and how it can benefit equipment or vehicle inventory management for your business, visit our website or contact your local Merchants Bank Commercial Banker.

 

*Same day funding available if initiated prior to Merchants Bank cut-off time.

Behind the Scenes with Our Credit Team

 

Startup Stock Photos

If you’ve worked with Merchants on a loan for your business, you know our Commercial Bankers have a team of people assisting them in the loan process. You may have even heard them mention a Credit Analyst, who would review your financial information.

Our Credit Analyst team plays an important part in the loan approval process. So we’re giving you a behind the scenes look at their role and what kind of expertise they bring to our commercial banking team.

How is a Credit Analyst involved in my application for a business loan?
Our team of 11 Credit Analysts assist in determining your credit worthiness and ability to pay back a loan. Upon application, your financial information is given to a Credit Analyst, who reviews all the details and provides a credit presentation to your Commercial Banker.

“Our job is to assess repayment ability of credit obligations and determine overall financial risk. This information helps the Commercial Banker decide on next steps,” said Chris Duellman, SBA Lending and Credit Underwriting Manager. “Our ultimate goal is to help the borrower gain loan approval, but we also need to identify potential risks – that’s why we review so many details about the business and business owners. We look at the full picture to create our report to the Commercial Banker.”

In some instances, you may also meet with one of our Credit Analysts and a Commercial Banker to collect your financial information. A face-to-face conversation is sometimes the best approach to obtaining all the details needed to gain a full understanding of your business.

What expertise does a Credit Analyst bring to the business banking team?
Most of our Credit Analysts have an accounting or finance degree and/or related job experience. In addition, they are well-trained on all different types of credit to be able to fully assess your business’s situation. Day in and day out, they work with the financial details of businesses of every size and industry – their incredible depth of knowledge is an asset to you, your Banker and the entire commercial banking team.

Because Merchants Bank provides many loans for agricultural businesses and farms, three of our Credit Analysts specifically concentrate on ag requests. Having grown up on farms or worked on farms, these Credit Analysts provide an additional level of expertise and insight when reviewing an ag loan.

How do I benefit from a Credit Analyst reviewing my loan application?
Talking with your Commercial Banker and Credit Analysts can give you more insight into the financial side of your business.

While gathering your financial information, the Credit Analysts may ask questions your business might not have ever considered. Or, the Analysts might even pinpoint some financial areas where your business could make improvements by working with your accountant or in-house finance department. In addition, tapping into the Credit Analyst industry-specific knowledge can be a bonus for your business.

“We’re here to provide an additional level of financial understanding and support to both the business and the Commercial Banker,” said Duellman. “It’s our job as part of the commercial banking team to help our business customers thrive.”

To learn more about business financing options at Merchants Bank, visit our website:

Gina Miller Joins Merchants Bank as Vice President and Commercial Banker

MillerGina

Gina Miller, Commercial Banker

Gina Miller has joined Merchants Bank as a Vice President and Commercial Banker, according to Shawn Sackman, Senior Lending Officer and Senior Vice President for Merchants Bank’s Southeast Region.

“We are excited to have Gina join our team,” Sackman said. “With her experience, ability and connections, as well as our increased presence in the La Crosse area, we know she will contribute to our continued growth.”

Miller had been with the Wells Fargo organization for the past 17 years, most recently as a Business Relationship Manager/Commercial Banker.

“Merchants is a great match for me because it is a community bank that is built on and values the relationships with its customers,” Miller said. “Building and maintaining those relationships has been my goal throughout my career, and I look forward to continuing that career with Merchants as it gains more market share in our area.”

Miller is a graduate of Viterbo University. She is active in the community. She is a member of the Coulee Region Young Professionals, a member of the Women’s Alliance of La Crosse, and a participant in the Chamber of Commerce’s La Crosse Area Community Leadership Program.

Onalaska is one of the fastest growing of all 21 Merchants’ locations. In 2016, Merchants reported record income of $14,154,891. The Onalaska location was one of the leaders in productivity, with nearly $2.2 million in net income.

In addition to Onalaska, Merchants has Minnesota locations in La Crescent, Rushford, Lanesboro, Caledonia, Spring Grove, Winona, St. Charles, Goodview, Rochester, Cannon Falls, Red Wing, Hampton, and the southern Twin Cities metropolitan suburbs of Apple Valley, Cottage Grove, Hastings, Lakeville and Rosemount. Merchants has an additional Wisconsin location in Eau Claire. All banks are FDIC members and equal housing lenders. Loans are subject to approval. Twin Cities-based Merchants Bank Equipment Finance is a division of Merchants Bank, N.A.

Jerad Brown Has Joined Merchants Bank in Rushford and Lanesboro as a Commercial and Ag Banker

BrownJerad

Jerad Brown, Commercial & Ag Banker

Area native Jerad Brown has joined Merchants Bank in Rushford and Lanesboro as a Commercial and Ag Banker, according to Ken Graner, President for Merchants Bank in Rushford and Lanesboro.

“Jerad has the right mix of experience, interest and personality to be successful as a banker and, more importantly, to help our customers grow,” Graner said. “His work in credit analysis and his interest and experience in business and ag will be a benefit to the people he serves.”

For the past two years, Brown has worked with Rushford State Bank as a credit analyst, looking at agriculture and commercial loans, including an emphasis on the Farm Service Agency (FSA) guaranty program. A graduate of Rushford-Peterson High School and South Dakota State University, he served as a member of the South Dakota State University Livestock Judging Team. At SDSU, Brown majored in Agriculture Science and had minors in Animal Science and Agriculture Business.

“The people who live here are my neighbors. I know what’s important to them, and I know how important it is for our local economy for our farms and businesses to succeed,” Brown said. “I look forward to putting my knowledge and energy to work for Merchants Bank and our customers.”

ICS: 5 Frequently Asked Questions

ICSAccount-Blog

An Insured Cash Sweep (ICS) account is an easy way to protect your business deposits over $250,000. But how does it work? Learn this and more with these five frequently asked questions.

How does an Insured Cash Sweep account work?
If you want to protect deposits of more than $250,000 (the standard FDIC insurance coverage amount), you can use an ICS account to deposit your money automatically through a network of pre-selected, highly rated banks. Just open your ICS account with Merchants Bank and we do the rest.

An ICS account can be structured as a checking account with our ICS Demand Checking or as a savings account with our ICS Money Market Savings. Both accounts earn interest, allow for unlimited deposits and have no minimum balance requirements.

Why would an ICS account be better than using multiple banks?
Skip the running around and paperwork. With an ICS, you only have to open one account at Merchants to take advantage of the automatic, additional FDIC insurance coverage through the ICS network of banks. Plus, you’ll only have one statement to review.

Who has custody of my funds?
Funds placed through an Insured Cash Sweep are deposited only in FDIC-insured banks. Merchants Bank acts as custodian for your ICS deposits.

How safe is my information and the ICS service?
As always, Merchants Bank takes protecting your information seriously. Your confidential information is not shared with the ICS bank network.

The ICS program has been designed to comply with all FDIC requirements. You can be confident that your deposits are safe and sound.

Are there other account options similar to ICS?
Merchants Bank also offers a CDARS account through the Certificate of Deposit Account Registry Service. This account provides additional FDIC insurance protection through a Certificate of Deposit account – instead of checking or savings. You can choose from a variety of terms to fit your needs.

Protect your large deposits and enjoy the convenience of having them insured with one bank through ICS. Want to learn more about how your business can benefit from an Insured Cash Sweep account?

References:
*http://www.insuredcashsweep.com/home/faqs/

Placement of your funds through the ICS service is subject to terms, conditions, and disclosures set forth in the agreements you enter into with us, including the ICS Deposit Placement Agreement. Limits and customer eligibility criteria apply. Program withdrawals are limited to six per month when using the ICS savings option. If you are subject to restrictions with respect to the placement of funds in depository institutions, it is your responsibility to determine whether the placement of your funds through ICS, or a particular ICS transaction, satisfies those restrictions. ICS and Insured Cash Sweep are registered service marks of Promontory Interfinancial Network, LLC. Public Fund 0414

Prevent Fraudulent Charges to Your Business

Merchants Bank's Positive Pay

The 2015 True Cost of Fraud survey by Lexus Nexus estimates that every $100 of fraud actually costs businesses $223.* So how can you prevent fraud from costing your business its reputation and money? Use a service like Merchants Bank’s Positive Pay to detect fraud on a daily basis.

What is Positive Pay?
Positive Pay is a service that helps you detect fraudulent checks that are presented on your account. Only checks that match a pre-approved list, which you provide to the bank, are automatically paid. All other checks presented for payment must receive authorization or may be rejected by you.

How does it work?
Each day, you provide the bank with an electronic inventory of the checks you have issued. When the checks presented on your account each day are processed, Positive Pay matches your account number, check number and dollar amount of each check presented for payment against a list of checks previously authorized and issued by your business. All three components of the check must match exactly. When a check is reviewed that isn’t a match in the file, it becomes an “exception item”. The business reviews the image and can instruct the bank to pay or return the check.

Why should my business use it?
With Positive Pay, you can essentially eliminate the possibility of fraudulent checks being posted to your business account. Plus, in addition to the money you’ll save by preventing fraud, there is no need to purchase additional equipment to use Positive Pay.

How can I start using Positive Pay?
Contact one of our Cash Management specialists today.

*http://www.lexisnexis.com/risk/insights/true-cost-fraud-infographic.aspx

Jim Peterson Joins Merchants Bank as a Commercial and Ag Banker

Commercial Banker

Jim Peterson, Commercial and Ag Banker

Jim Peterson has joined Merchants Bank in Cannon Falls as Vice President and Commercial and Ag Banker, according to Brian Hokanson, Senior Vice President and Senior Lender for Merchants Bank.

“We believe Jim’s skills, especially in the area of ag lending, are a tremendous fit for our focus as a bank, but, more so, the right fit for our current and future customers,” Hokanson said.

Peterson has 16 years of commercial lending experience, working both in North Dakota and Minnesota. In addition to serving the needs in the Cannon Falls area, Peterson will also work with Ag customers in the Rochester area.

“The areas of focus that are important to me are also important to Merchants Bank,” Peterson said. “It has a great reputation for taking care of the immediate and long-term needs of its customers. I’m happy to be part of the team.”

Peterson is a native of North Dakota and graduate of North Dakota State University, with a degree in Agricultural Economics. He has a long history of community involvement and a love for the outdoors, including time serving on the Advisory Board for the North Dakota Parks and Recreation Department. Jim and his wife, Tina, are looking forward to being active members of the Cannon Falls community.

Loans are subject to credit approval.

Commercial Lending: It’s about more than easy money

EvansGreg

Greg Evans, President & CEO

Written by Greg Evans, President and Chief Banking Officer

I was at a community networking event one evening last week that included a group of upper-level College of Business students from Winona State University.

“How hard is it to get a business loan?” they asked.

Great question. One I get all the time.

That depends. How hard is it going to be to pay it back?

Not complex stuff, really, but far from easy in practice.

For entrepreneurs looking to start a new business or experienced business owners looking to finance growth and expansion, there really has never been a better time to borrow money. Interest rates remain at historically-low levels. Most commercial banks have fully recovered from any credit problems lingering from the recent great recession. There is plenty of liquidity in the banking system, and banks are hungry to add good quality loans to the balance sheet.

The fact is that commercial banks are in the business of making loans. The change in the regulatory environment that resulted from the recession has, perhaps, created some additional challenges but by in large solid borrowers will have choices in selecting a lender. The institutions serving the Seven Rivers Region, including Merchants Bank, are predominantly community banks and are eager to provide more loans to drive economic growth in our Main Street communities.

So, with plenty of money supply to meet commercial credit demand, how should a business owner go about choosing the right banking partner?

I would recommend looking for a banker comfortable playing the role of a trusted adviser, willing to take the time to fully understand your business and drill into the question, “How hard is it going to be to pay it back?”

For us at Merchants, commercial banking is a relationship business. When we evaluate a loan request, we are diligent in our underwriting of the transaction itself. But, we are far less interested in the single piece of here-and-now business than we are in developing a complete understanding of the total operation and being able to deliver a full suite of business banking solutions that set up a business owner for long-term success.

When I think about our best business customers, clients that immediately come to mind are those trusted relationships that have been shaped over years, even decades. I would like to think that these valued long-standing relationships are the result of one of our bankers starting with this end in mind way back when.

When a commercial lender meets with a prospective new customer, the most important consideration ought to be, “how are we going to meet this customer’s needs … not only today… but well into the future.” In the same manner, it’s advisable for the business owner to be thinking in terms of finding a partner who can become a trusted advisor for the long haul. That type of relationship isn’t forged overnight, but there are behaviors that should be evident early on to warrant the level of trust that a business owner places in a banker.

Any seasoned banker should articulate that credit underwriting will be governed by the fundamental assessment of the “5 Cs” of credit (character of the borrower, market conditions, collateral pledged as a potential secondary source of repayment, capital generally understood as “skin in the game” and capacity). In banking today, capacity – a company’s ability to absorb and repay debt – should be embraced as most fundamentally important because it reflects significantly on the viability of the business itself. Cash is what repays loans, so cash flow of the business is the best source of repayment. In addition to the fundamentals, any banker should be successful at demonstrating the following to a prospective borrower:

  • Responsiveness – business credit underwriting necessarily requires some time, but find a banker who keeps you well informed throughout the process and is available to you regularly
  • Integrity – having a trusted relationship isn’t optional; the ability to earn a high degree of trust is the price of admission for any banker deserving of the opportunity to become your banking partner
  • Thorough underwriting – scrutiny associated with credit requests should be embraced as part of the process if a banker is truly serving the best interests of the business; fundamental review of financial information, projections, business plans, etc., is necessary for everybody to feel a high degree of confidence that the debt can be serviced
  • Experience and knowledge – business owners should have an expectation that their business banker will bring a value-added component to the relationship; familiarity with specific industries and credit cycles is something you should ask your banker about to be confident about the banker’s ability to meet your needs for the long haul

At Merchants Bank, we strive to deliver on that formula in meeting the needs of our business clients. Our bank locations are small enough where our staff can know the name of each person who walks through our door. At the same time, our strength with $1.5 billion in assets allows us to deliver to the market all of the resources required to meet the financing needs of virtually any business in southeastern Minnesota and west-central Wisconsin. It’s a beneficial combination for our business clients.

I know every bank suggests it stands apart because of the personalized service it delivers and the quality of its bankers. Sometimes that’s true, but put your bank and banker to the test. Look closely at the expertise and passion of the employees. Are they responsive? Do they truly understand your business and your needs? Do they know what they are talking about? Do they care? Are they professional? Can they be trusted to say “no” when that answer truly serves your best interest and the interest of your business?

There is a good deal that goes into commercial lending, and this really only touches the surface. For any business owner, having a banker that can meet those standards is probably more important than the pricing, terms and conditions of any loan package. If you’re looking for a successful formula, do your homework and find that kind of banker. Then, build a long-term relationship.

 Loans are subject to credit approval.