Susan Clark is Now a Mortgage Lender at Merchants Bank

 

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Susan Clark, Mortgage Lender

Susan Clark is now helping customers in her role as Mortgage Lender at Merchants Bank in Winona, according to Sue Hovell, Director of Retail Banking Performance.

“Given her background, knowledge of the Winona market and her desire to provide customers with guidance and walk them the mortgage process from start to finish, we know Susan is an important addition to our growing Winona mortgage team,” Hovell said.

Clark has been serving Merchants Bank customers in a number of roles since 2003 and has been a Winona resident for most of her life. Her background includes finance, lending, and bank compliance. She is certified as an American Bankers Association Residential Mortgage Lender.

“With the wide variety of home financing options available and what seems like a mountain of paperwork before you start, it can be intimidating to know where to begin,” Clark said. “I can help, and look forward to making the process as clear and stress-free as possible for our customers. I truly want to be there every step of the way.”

Clark points out that her experience as part of their family business allows her to understand the complexities self-employment can create when applying for a home mortgage. Clark volunteers her time throughout the community in support of area schools as well as many non-profit organizations.

Meet Mike Swanson, Commercial Banker

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Mike Swanson, Commercial Banker in Hastings

Get to know Mike, Commercial Banker,  and how he helps businesses – big and small – meet their financial goals.

Share a little about your background and banking career.
Mike: I started in banking as a part time teller in high school at Vermillion State Bank. Two years later, I moved to First Federal Bank (now known as MidCountry Bank) as a Construction Loan Assistant. After college, I moved back to the retail side of the bank as a Personal Banker and eventually became a branch manager there.

In 2012, I started at Merchants Bank as Personal Banker. Since then, I’ve changed office locations and roles a couple of times and eventually was fortunate enough to move to the commercial side of banking, in my current role as a Commercial Banker. It had been a goal of mine to move into a commercial role for many years and I feel very fortunate Merchants has afforded me that opportunity and in my hometown no less!

What do you like most about your job?
Mike: When people hear you are a banker they tend to draw conclusions about number crunching and spreadsheets, but I’m a community banker because I like people! I love building relationships and getting to know my clients, their goals, dreams, and aspirations, and most importantly helping them achieve them.

I also greatly enjoy my community and Merchants Bank’s commitment to the communities we serve allows me to be involved in several organizations. Part of my job is to help make Hastings a great community for all of us who live and work here.

What kinds of businesses do you typically work with and how do you help them?
Mike: That’s one of the great things about Merchants – whether you are a one-man show landscaper or plumber, or have employees in multiple locations – we are going to have products and services to offer you. I’ve work with several one-man operations in landscaping, agriculture, all the trades (plumbing, electrical, etc), as well as real estate investors, accountants, and doctors.

We can help with equipment purchasing and leasing, working line of credits, credit card, and an entire suite of cash management services too. We have something for every kind of business.

What do you hope your customers say about working with you?
Mike: I hope they say “that was such a great experience I’m going to tell everyone I know about Mike at Merchants!” Really, I hope they know I am working for them and that I’m here to offer them options in order to meet their future goals. I hope they say I am a long-term trusted partner to help them reach their goals.

What does community banking mean to you?
Mike: Community banking means that we, the Bank, take care of our community. Decisions are made by people who understand the local needs of families, businesses and farmers.

In today’s world, you can’t walk into just any bank and ask to talk to the president. But at Merchants you can because of our local, market-based leadership. Being a community bank means we partner with you through opening your child’s savings account, financing your first home, or helping you get the business of your dreams started. It means when you walk in the door, we’re going to know your name and you will know ours.

Loans are subject to approval.

Congratulations and Thank You, Rod

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By Greg Evans, Incoming President & CEO

By Greg Evans, Incoming President & CEO

At the end of this month, Rod Nelson will retire from his role as President & Chief Executive Officer for the Merchants organization. In his 17 years at Merchants, Rod provided remarkable leadership for the Bank and challenged all of us to be committed to an ongoing pursuit of excellence.

Space doesn’t permit me to share all that I have learned during my 17 years of having the good fortune to work with and for Rod. One thing that I will never forget is Rod’s leadership drive to making sure our customers are not just satisfied, but truly pleased. It is my hope that as you read this edition of our e-newsletter that you are one of the many customers we have who falls into the truly pleased category. If we haven’t earned that from you yet, please know we are working toward that end.

With Rod as our leader, we adopted an excellence creed, and I think it’s appropriate that it be shared with you:

For us, excellence is an aspiration, an attitude, a pursuit, a way of life. Excellence is all of us working together, aspiring to the fullness of our potential – determined to do everything better than it ever has been done before.

John B. Hall as adopted by Merchants Bank

Rod set excellence as the target with intention and humility. While some might suggest that perfection be the more appropriate target, Rod was always the first to admit that he was not capable of meeting a standard of perfection so he could not establish that expectation for the rest of us. What Rod always expected of those of us with leadership responsibility is that we were truly committed to that ongoing pursuit of excellence and always looking for opportunities to do things better than we have done before.

I’m not big into making New Year’s resolutions. But as I prepare to succeed Rod as the next President & CEO for the Merchants organization, I am resolute in maintaining the pursuit of excellence as a pillar of our corporate culture. That should translate to you and all of our customers in our living up to the brand promise of being the Bank that Service built. We truly appreciate your business and will work continually to earn your loyalty as a customer we hope is truly pleased… exactly the way our retiring and respected leader would expect.

Prevent Fraud on Your Debit Card with Just a Tap

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Controlling and monitoring your personal or business debit card usage anywhere, anytime has never been easier with My Mobile Money Access, available now for all Merchants Bank customers. With My Mobile Money Access you can protect yourself or your business from fraud by setting custom alerts and controls per debit card to determine how your card can be used. Plus, you’ll have the ability to turn your card off when you’re not using it, and turn it on only when you are.

Our Top Features
Over the past two months, Merchants Bank staff has successfully tested the different alerts and features of My Mobile Money Access. Here are four key areas you can use to ensure your business is getting the most out of My Mobile Money Access.

Manage Your Spending
With customizable controls, alerts for spending limits, and easy-to-find account balances, you can make sure you’re always on track with your budget.

Keep an Eye on Your Card with Transaction Alerts
A wide range of alert options make My Mobile Money an app that meets the specific needs of your business. Choose to set alerts for:

  • All card activity
  • Spending limits
  • Transactions where your card is not present
  • International transactions
  • Specific Merchant category purchases, such as gas stations, online purchases, etc

Card Controls Help Protect Your Account from Fraud
You can even set the app to deny a transaction before it takes place, based on criteria you set. Turning your card on and off will deny a fraudulent transaction before it takes place and, along with other card controls, will not interrupt recurring bill payments like rent or monthly subscriptions.

Account Management Keeps You in Control
My Mobile Money Access also has these account management features:

  • MoneyPass® ATM locator
  • Balance inquiries
  • Transaction history
  • Low balance alerts

You can download My Mobile Money Access for your personal or business debit card now. If you are a business with multiple employees who have individual debit cards, each employee can download the application on their own phone and set up an account while the business owner can add, view and control multiple cards for the entire business.

To learn more about My Mobile Money Access, visit our website. If you have questions about downloading the app or would like additional recommendations on it’s use for you or your business, contact your local Merchants Bank and ask to speak to a Customer Service Representative.

Your Local Cash Management Experts

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For many businesses, the management of your day-to-day cash flow has become more complex. Over the past year, Merchants Bank recognized the need for more local service and expertise in this area and trained an additional 15 Merchants Bank staff as Cash Management Specialists.

What does this mean for your business? You’ll now have a local business resource, in addition to your Commercial or Ag Banker, at a Merchants Bank near you. With the leadership of Tammy Johnson, our Cash Management Sales Manager, our Cash Management Specialists are fully equipped to help your business find the right cash management or treasury management solutions.

What services can Cash Management Specialists help with?
We can help any business with something as simple as selecting the right business checking account or business credit card to custom FDIC insured products for larger deposit accounts (such as CDARs and ICS).

We also offer:

Who is my local Cash Management expert?
Find the Cash Management Specialist for your area below.

  • Apple Valley and Lakeville: Pam Timp
  • Caledonia, Rushford and Spring Grove: Becky Herrmann
  • Cannon Falls and Hampton: Michelle Schroeder
  • Cottage Grove, Hastings and Rosemount: Mike Swanson
  • Eau Claire: Pat Diller
  • La Crescent: Sarah Danielson
  • Lanesboro: Laryssa Hanson
  • Onalaska: Becky Herrmann and Kari Kingsbury
  • Red Wing: Lori Eppen and Gary Johnson
  • Rochester: Holly Gronholz, Nicole Fritz and Tiffany Wacholz
  • St. Charles and Winona: Deanna Ellinghuysen and Jen Welch

Contact your local Merchants Bank to speak to the Cash Management Specialist near you. To learn more about our Cash Management services, visit our website.

Marty Reps Has Joined Merchants Bank in Rushford and Lanesboro as a Commercial and Ag Banker

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Marty Reps, Commercial/Ag Banker

Lewiston native Marty Reps has joined Merchants Bank in Rushford and Lanesboro as a Commercial and Ag Banker, according to Ken Graner, President for Merchants Bank in Rushford and Lanesboro.

 

“We’re excited that Marty will be putting his knowledge to work for us. He knows the area and the people who live here,” Graner said. “He especially knows farming and the ag industry.”

Reps grew up on a dairy farm near Fremont and is a graduate of Winona State University. He’s held a number of positions in sales and the ag industry. Most recently, he’s worked as a sales rep for the Elba Coop Creamery, selling seed and feed products to area farmers.

“Being able to work for a great company like Merchants and still being involved in agriculture is a great feeling,” Reps said. “I have a good knowledge base in agriculture, and I relate very well to farmers. I look forward to helping those who may have the need for financing and showing them what Merchants may be able to provide for them.”

Money Ball is at Cannon Falls High School for 4 Games in 2016-2017

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Merchants Bank’s Money Ball will be making its debut in Cannon Falls for four games during the 2016-2017 basketball season, according to Jenny Holz, who is coordinating Money Ball for Merchants Bank.

To be eligible, students sign up before halftime of the varsity game that night. Two contestants are then chosen randomly, one from 1st-5th grade and another from 6th-12th grade. Each contestant has a minute to make shots.

The 1st -5th grader wins $5 for a made lay-up, $10 for made free throw, and then if both shots have been made, the student has one chance to win $25 for a made 3-pointer. If a 3-pointer isn’t made, the money rolls over to the next game. The 6th-12th grader wins $10 for a made free throw, $25 for a 3-pointer, and if both shots have been made, the student has one chance to win $100 for a half-court shot. If the half-courter isn’t made, the money rolls over to the next game.

Money Ball will take place during high school home games:

Boys’ Games:

  • Dec. 30         New Life Academy
  • Feb. 3            Kenyon-Wanamingo

Girls’ Games:

  • Jan. 20          Kasson-Mantorville
  • Feb. 10          Goodhue

No customer relationship is necessary to enter or win. Merchants Bank employees and family members are not eligible to enter or win.