This is the time of year to pause and give thanks. Given the tumult all of us have experienced throughout 2020, maybe simple words like thank you and have a nice day carry even greater meaning for this upcoming holiday season. Please know that our gratitude for the trust and confidence you continue to place in Merchants Bank has never been more heartfelt.
Lobby Access Restricted for the Safety of All
We made a very difficult decision earlier this month to suspend traditional business activity by again restricting customer access to our Bank lobbies because of the sustained surge and community spread of COVID-19 throughout our service area. As we did between March and June, we will facilitate all routine transactional activity through the drive-up banking facilities in our communities. Bank lobby activity will be limited to necessary appointments, but our team will continue to be available as trusted advisors to meet your needs.
The only driver of this decision was our concern for the collective health and safety of our employees, customers and communities. In many of our communities, the level of spread is significant. Because we have close relationships with many local health and long-term care providers, we are aware of very real capacity and staffing concerns that many of them are dealing with because of surge impact of the virus. Our response to the pandemic has been governed throughout by our servant leadership commitment to all stakeholders. At this time, we felt this was the responsible action to take in support of the well-being of our communities.
We’re Here to Help With Your Hopes and Dreams
At Merchants Bank, our team members relish the opportunities we are given to serve. We do this in many ways, inspired by our mission to help our customers and communities fulfill hopes and dreams. Helping you realize financial hopes and dreams for yourself, your family and/or your business is why we exist, and we will continue to pursue the mission with zeal even while our traditional service delivery model is disrupted at this time.
As we embark on the last few weeks of 2020, please know how much we value your business and, more importantly, your friendship. We all have been impacted by challenges and uncertainties throughout the course of the year. Through it all, though, I have been constantly reminded by tremendous goodness that continues to show up all around me when I take the time to see it. I sincerely believe that if you make the time to find it, you will see that goodness, too.
Wishing You All The Best
My personal list of hopes and dreams includes a genuine wish that you and your family, friends and neighbors remain safe and healthy. Thank you for your business and the tremendous opportunity you have given Merchants Bank to serve you. We will continue to do our best to serve you in an exceptional manner while also working hard to try and keep our communities healthy and safe, because we are community members too.
Please accept my genuine wish for a blessed holiday season. And, as we close out 2020, know that we will look ahead to a new year with tremendous excitement and optimism.
Stay safe, be well and Happy Holidays!