Rachel Larson has been promoted to Manager of Collections at Merchants Bank, according to Mark McGrory, Chief Credit Officer.
“Rachel is the perfect fit to lead our Collections team. Not only does she understand the risk management side of our business, but as a 20-year veteran on the Merchants Bank team she knows our culture and understands that taking care of our customers is what makes Merchants Bank a great community bank,” said McGrory.
Larson has been with Merchants Bank since 1999 and as an integral part of the Bank’s Audit/Compliance team for the past 16 years, most recently as a Risk Management Officer. Larson also graduated from Merchants’ home-grown leadership program, the I Believe Leadership Series, in 2019.
In her new role as Manager of Collections, she will work with individual loan customers who are experiencing financial hardship and help them with an appropriate workout plan. As an area that affects the overall credit quality of the Bank, Larson and the Collections team will help maintain the asset quality of the Bank by finding workable solution for these customers.
“This new role provides me with the opportunity to interact with customers in a much more personal way and provide the caring service approach that’s in alignment with the Merchants culture. I’m looking forward to assisting customers as possible with solutions for their individual needs,” Larson.
Merchants Bank is a full service community bank with 21 bank locations in southeastern Minnesota, two bank locations in west-central Wisconsin and a leasing division, Merchants Bank Equipment Finance, in Edina. Headquartered in Winona, MN, MFGI has more than $2.5 billion in assets. Merchants was founded in 1875.