Ellen Morehouse joined Merchants Bank in May of 2011. She started as a Credit Analyst and is now Credit Support Manager. Sometimes these titles can sound a little vague. What is it that Credit Support professionals do at a bank? Ellen provides some context.
Ellen, can you explain what the Credit Support team does?
Sure! The credit support team helps our consumer and commercial lenders keep track of documentation, making sure it’s all accurate and keeping an eye on all the details, really.
One way to break it down is I oversee “Credit Support,” which can be broken up into three departments: the Appraisal and Evaluation Team, the Importing and Reporting Team and the Post-Closing team.
- The Appraisal and Evaluation Team orders property appraisals and makes sure we operate within legal compliance there.
- The Importing and Reporting Team makes sure all loan paperwork we need to retain and track are in our systems accurately.
- The Post-Closing Team takes care of any necessary reporting or documentation after a loan is closed.
What do you like most about your job?
I love the variety. One of the things we really keep an eye on is how all the different areas of credit support work together and how we’re making sure our processes are efficient so that the lenders can work with their customers in a timely manner.
It also helps a lot to have a great team! We all work well together and have a lot of fun along the way.
You were previously a Credit Analyst and now the Credit Support Manager. Beyond the change in job title, how have you grown in your time with Merchants?
I was fortunate to participate in our internal leadership development program, the I Believe Leadership Series, Class of 2019 -2020. That experience really taught me the importance of being able to always come back to a positive mindset.
My biggest takeaway that I do every day now is identify three things I’m grateful for each morning. There’s science that shows that focusing on what you’re grateful for can help keep your mental game strong.
I think that’s something important that I bring to the team, is a positivity that even when the going gets tough, we know how to keep our chin up and get through it all together.