Get to know Becky Zoellner, one of our Cash Management Specialists. At Merchants, we offer a variety of Cash Management services to help businesses improve efficiency, security and more. Our options include tools for collection, disbursement, security and management.
When did you start your banking career?
Becky: I started my banking career in 2009. When I started in banking, I did not plan on it being my career. However, it wasn’t even a year and I realized I had a passion for working with customers on each of their unique financial situations that brought them into the bank.
What do you like most about your job?
Becky: Every business is very unique. My favorite part of my job is working with my customers to understand their business. I want to understand where they’re looking to grow and figuring out their strengths and weaknesses and developing a cash flow plan that fits their specific needs. In addition to learning about my customers’ businesses, I enjoy sharing my knowledge of cash management. You don’t need to be an expert in cash management, that’s my job, but I want you to feel comfortable and have a good understanding of solutions available to help meet your business goals.
Can you help businesses assess which cash management services make sense for them? How does this process work?
Becky: Absolutely. I like to talk to owners and managers, preferably within their work environment. I want to learn about the business and its processes. What works well? Where are the struggles? From there, we can talk about cash management services that can help along with putting together a plan of how to implement them.
What does community banking mean to you?
Becky: Community bankers take the time to get to know you and your business. As a community, we’re all working together towards being the best for ourselves and all those around us. I was drawn to a community bank because I firmly believe in having strong, service-oriented values. The most important thing for me is to be able to give customers my best service and that of my team of co-workers.
What are some of the biggest benefits to a business using Cash Management services?
Becky: With cash management services, you get control and understanding of your account activity. The various products and services help with maximizing cash flow and monitoring for fraudulent activity.
What are your tips for wrapping up your fiscal year?
Becky: Use a trusted expert. My expertise is cash management, your expertise is in your industry and a CPA has expertise in tax law. We have experts so that we know these very important business functions are done correctly. Also, early on, write your financial goals for the next year down! Many individuals and businesses forget that step, but it is so important. After you have your goals defined, writing down a concrete plan to reach those goals is just as important. As the year goes on, set aside time to analyze your progress and see if any adjustments need to be made and what needs to be done to reach those goals.
What do you do to work with businesses around year end?
Becky: Year end is a good time to think about successes and where there are opportunities for improvement. I’m generally busy meeting with businesses on how to obtain their goals for the following year. Questions I usually ask are:
- Do you want your staff to be more efficient with their time? Remote deposit capture will allow your staff to make deposits right at their desk.
- Are you looking to improve cash flow? Processing receivables and payables through ACH will provide a better handle on when funds are crediting and debiting your account.
- What are you doing to ensure your business isn’t faced with the consequences of fraud? Let’s talk about how our online banking can assist with separation of duties and how ACH Filters and Positive Pay can assist you with daily activity monitoring. And the list goes on.
If you could snap your fingers and own your own business, what would you want it to be?
Becky: I would love to be a travel consultant because I would assume it would require me to travel more!
What’s your favorite thing about supporting local business?
Becky: I love that local businesses genuinely care about their customers’ experience, and that makes it feel like you’re supporting a friend. Who doesn’t love that?
If you are interested in finding out how your business could benefit from cash management services, contact one of our Cash Management Specialists.
Some Cash Management services may have fees that apply.