From the President’s Desk: Spring 2018

PresidentsFeature-Blog

By Greg Evans, President & CEO

Spring has finally arrived… thank goodness! I hope you’ve already had time to enjoy the warmer weather and feel the more vibrant sun on your face.

With the warmer weather comes a natural uptick in everybody’s ability to be out, about and on the go. It’s a good time to be reminded that Merchants Bank delivers value-added personalized service and support for a number of consumer loan product offerings that it might be timely for you to be thinking about.

Home Loans with Personalized Service

This is a time of year when our business in providing financing for new home purchases and construction really picks up. If you or someone you know is in the market for a new home, be reminded that Merchants is a regional leader in residential mortgage financing.

There are dozens of options when it comes to home financing. Rates and terms with virtually all providers are similar. The critical difference in turning what can be an anxious process into a comfortable one is working with a home loan professional who is as committed to making the process as comfortable as you are wanting it to be. The team of mortgage bankers at Merchants is the primary reason we are a regional leader in making mortgage loans. Difference-makers are available in virtually all of our communities, and any of them would welcome the opportunity to work with you.

Another critical difference in securing a mortgage loan from Merchants is that you can count on the ongoing servicing of your loan to be retained by Merchants. We currently service 20,000 loans ($2.5 billion in balances). Those are big numbers, but that’s not what really matters to our customers. What matters is having a local, reliable resource to talk to in person when you have a question on your loan. Many of our competitors choose to sell the servicing rights when the loan is delivered to the secondary market. This makes a huge difference and our mortgage loan customers value the local, dependable service they can count on for the life of the loan.

Local Credit Cards

Having a dependable local contact also makes a huge difference when it comes to needing service on a credit card account. If you’re like me, you probably have at least a couple of credit cards in your wallet. If one of them isn’t a Merchants Bank credit card, you are surrendering that same local service benefit that brings value to our mortgage loan customers.

The credit card options available at Merchants Bank are extremely competitive as it relates to rates, terms and rewards…. In fact, I just returned from a trip to Napa Valley, California that was paid for using my reward points on my Merchants Bank credit card. The major difference, though, in using a Merchants Bank credit card is the local service. Local service includes the ability to make payments at any Merchants Bank location, the availability of dedicated credit card professionals to answer your questions, and the peace of mind knowing that people right here in this region are mindful in monitoring the trends related to credit card fraud security.

Mortgage loans and credit cards are just a couple of consumer loan options available at Merchants Bank. Our commitment to local service which delivers a real difference in support of those products also includes the consultative approach all of our bankers excel at in making sure that our customers borrow wisely when it comes to any form of consumer credit. If you would benefit from the value-added service from any of our bankers during the upcoming warm weather season, we would absolutely welcome the opportunity to discuss your needs. Make it an awesome Spring!

Mortgage loans and credit cards subject to credit approval.