Marcus Krings has been promoted to Credit Card Manager, according to Sue Hovell, Senior Vice President and Director of Retail Banking Performance for Merchants Bank.
“Marcus is focused on providing the best in customer service to our credit card customers,” Hovell said. “His knowledge will be a benefit to both our retail and business customers.”
Krings has been in banking for more than 11 years, including experience in customer service supervision. He has been with Merchants since 2012, starting in the Electronic Banking area. He joined the Credit Card department in 2016.
“Our credit cards are more than competitive. People will be pleased about how we compare to big bank credit cards and provide that community bank level of service. Plus, we take great care to help protect our customers from fraud,” Krings said.
Krings said Merchants offers a credit card security app, and the department makes it a point to contact people if there is suspected fraud on a credit card. Another area of emphasis is merchant processing, which helps businesses process card transactions.
“I’m looking forward to helping our cardholders,” Krings said. “If anyone has any questions about their credit cards, they should give us a call. We’re here to help.”
Krings is from Winona and is a graduate of Winona Senior High School and Winona State University. He succeeds Deb Kemp, who recently retired.
Merchants Bank has 21 locations, including Minnesota locations in Winona, St. Charles, Goodview, Rochester, Rushford, Lanesboro, Caledonia, La Crescent, Spring Grove, Cannon Falls, Red Wing, Hampton, and the southern Twin Cities metropolitan suburbs of Apple Valley, Cottage Grove, Hastings, Lakeville and Rosemount. Merchants has Wisconsin locations in Eau Claire and Onalaska. Additionally, MFGI also owns Twin Cities-based Merchants Bank Equipment Finance, a division of Merchants Bank, N.A.