Fraud Alerts and Security Reminders

Explaining contract details

Please review our most recent fraud alerts and security reminders to help keep your personal information secure.

Check Cashing Fraud

Merchants has again seen an increase in fraudulent checks. Customers have fallen for some “too good to be true” scenarios including being asked to be a secret shopper for a fake business or receiving a winnings check in the mail from a drawing they did not enter. When you receive a check, make sure to consider where it came from.

Some questions to ask yourself:

  • Did I recently enter any contests or drawings where I could win money?
  • Can I verify the information on the check through a third-party? For example, can you confirm a person’s contact information through the phone book? Or confirm a business’s information through an online directory like the Yellow Pages?
  • Does it sound too good to be true?

Be a skeptic. If the situation doesn’t sound right, it’s time to do some more investigating before depositing that check. We encourage you to bring the check in and discuss where it came from with your local Tellers and Customer Service Representatives. We’re here to help.

Updating Your Contact Information with Merchants

Have you moved recently? Change your cell phone or email address? It’s important we have your most current information in case we need to contact you in the event of fraud.

Call the Customer Service Representative at your local Merchants Bank to update your information: (800) 944-6285. If you don’t have a privacy code on file with us, now is the time to get one in place too. Here’s why.

Next Steps If You’ve Experienced Fraud

If you think your bank account information has been compromised or you are a victim of identity theft, contact your local Merchants Bank and ask to speak to a Customer Service Representative.