Privacy Code: Why You Need One

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Security Awareness Week: June 5-9, 2017

As part of our privacy standards, we would like all Merchants Bank customers to have a privacy code in place to protect you and your data from being accessed by someone other than you.

What is it?

A privacy code is a word or numbers or combination between 4 to 30 characters that you choose and will easily remember. This will be used to identify you and protect your data from being accessed by someone other than you. It is not the PIN associated with a card, phone banking or online banking system. It is a part of identifying you as a person.

When will it be used?

Merchants Bank staff will use a privacy code to identify that it is really you on the phone before we give you information on your accounts. If you do not have your photo ID with you, we may also use this to identify you in person.

Why do I need one?

Fraud and identity theft are increasing. Without a privacy code you may no longer be able to call in and obtain information over the phone.

To set up a privacy code, please call or visit your local Merchants Bank branch.