By Greg Evans, Incoming President & CEO
At the end of January, Rod Nelson retired from his role as President & Chief Executive Officer for the Merchants organization. In his 17 years at Merchants, Rod provided remarkable leadership for the Bank and challenged all of us to be committed to an ongoing pursuit of excellence.
Space doesn’t permit me to share all that I have learned during my 17 years of having the good fortune to work with and for Rod. One thing that I will never forget is Rod’s leadership drive to making sure our customers are not just satisfied, but truly pleased. It is my hope that as you read this edition of our e-newsletter that you are one of the many customers we have who falls into the truly pleased category. If we haven’t earned that from you yet, please know we are working toward that end.
With Rod as our leader, we adopted an excellence creed, and I think it’s appropriate that it be shared with you:
For us, excellence is an aspiration, an attitude, a pursuit, a way of life. Excellence is all of us working together, aspiring to the fullness of our potential – determined to do everything better than it ever has been done before.
John B. Hall as adopted by Merchants Bank
Rod set excellence as the target with intention and humility. While some might suggest that perfection be the more appropriate target, Rod was always the first to admit that he was not capable of meeting a standard of perfection so he could not establish that expectation for the rest of us. What Rod always expected of those of us with leadership responsibility is that we were truly committed to that ongoing pursuit of excellence and always looking for opportunities to do things better than we have done before.
I’m not big into making New Year’s resolutions. But as I succeed Rod as the next President & CEO for the Merchants organization, I am resolute in maintaining the pursuit of excellence as a pillar of our corporate culture. That should translate to you and all of our customers in our living up to the brand promise of being the Bank that Service built. We truly appreciate your business and will work continually to earn your loyalty as a customer we hope is truly pleased… exactly the way our retired and respected leader would expect.