Get to know Tammy Johnson, our Cash Management Officer and member of our Commercial Banking team. At Merchants, we offer variety of Cash Management services to help businesses improve efficiency, security and more. Our options include tools for collection, distribution, security and management.
When did you start your banking career?
Tammy: I started at Merchants in February of 1999 as a Teller. Ten months later, I started working as a Customer Service Representative. Then, in 2011 I began working full time with our Cash Management Services. I actually just celebrated 17 years at Merchants Bank.
What do you like most about your job?
Tammy: I like the flexibility and the variety. Every business is different and has different needs. I get to meet and work with a lot of people in a lot of different types of businesses. Every day is different and every day is full of new opportunities.
What is your top cash management tip?
Tammy: Taking advantage of fraud management services, such as Positive Pay and ACH Filters. I cannot stress how important it is to protect what you have. In addition, staying educated on current scams and fraud detection options is key. I also highly recommend businesses monitor their account activity daily.
What do you hope your customers say about working with you?
Tammy: I would hope they would say that they enjoyed working with me and that I’m easy to work with. I would hope they feel they have learned a lot from me and benefited from my knowledge and advice.
Can you help businesses assess which Cash Management services make sense for them? How does this process work?
Tammy: Absolutely! If a business is considering moving to Merchants Bank, we offer to analyze their statements and ask them walk us through their typical daily banking practices. Then, we can offer suggestions and solutions to match their current practices or enhance them.
For our current customers, we keep an open line of communication. Business needs are always evolving and what worked 10 years ago, might not work as well today. We make sure we’re there to help them take the next step, so they have the tools necessary to be successful.
What does community banking mean to you?
Tammy: To me, it’s simple…… it’s about building relationships. It’s customers knowing their banker and bankers knowing their customers and having a banking partner that understands your business.
What are some of the biggest benefits to a business using Cash Management services?
Tammy: Simply put, Cash Management services can create efficiencies for a business. They can help streamline some day-to-day processes. At the end of the day, time is money and most times, money can be saved.
Fees may apply.