One Time Security Code and Trusteer Rapport, Extra Layers of Security for Your Business

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The security of your online business transactions is vitally important to us, and we’re always researching ways to provide extra security for your business transactions. With that in mind, we are excited to offer our business customers One Time Security Code and Trusteer Rapport, two free services designed to increase your transaction security.

One Time Security Code

One Time Security Code is a required extra level of security for high-risk transactions, such as the submission of ACH files, while using Merchants Business Online Banking. One Time Security Code does not replace any current security programs offered through Merchants, but is an additional service.

How does One Time Security Code work? If a business is performing ACH transactions online, One Time Security Code sends a code via email, phone call or text message that the business customer enters into the appropriate area in Merchants Online Banking for further verification. Once the code is entered, the transaction can be completed.

“One Time Security Code is a great tool to protect your business and is likely familiar to you through your past online experiences,” said Kerri Bronk, Merchants Bank’s Senior Operations/E-Channel Officer. “It is similar to what other websites use when you forget your password and need to verify your identity using a PIN or code sent to your email or phone.”

Who Should Use One Time Security Code? All Merchants Bank business customers who conduct ACH transactions through our Online Banking must use One Time Security Code. If you haven’t yet been contacted by the Merchants Bank Electronic Banking department (866-496-0522) or Cash Management Officers Tammy Johnson (507-457-1190) or Machelle Anderson (507-263-7572), they will be in contact in the near future, or you can feel free to contact them.

Trusteer Rapport

Trusteer Rapport better controls and reduces risk when using a computer for business by providing extra security for financial malware beyond malware identification and protection that a business should already be using. Trusteer Rapport does not replace normal computer security. While it is not required of Merchants Bank business customers, it is highly recommended. It takes just a few minutes to download.

Trusteer Rapport has multiple tools to:

  • Flag and notify customers of potential security risks. For example, if the same password is being used for multiple sites.
  • Flag or automatically clean malware off of a computer system.
  • Choose which sites are protected with Trusteer Rapport during financial transactions. If a site is protected, Trusteer Rapport will lock down the computer and not allow other programs or functions to happen until the transaction you are performing is complete. This protects the computer/customer from potential hackers searching for financial information, like what can happen in online shopping.
  • View statistics on online behavior and malware detection.

Who should use Trusteer Rapport? “Even if you can’t see someone committing a crime, it doesn’t mean they aren’t in the background online trying to figure out your online patterns and information,” Bronk said. “We encourage all businesses, especially those using Online Banking, to take advantage of the additional level of protection provided by TrusteerRapport.”

How Do I Start?

If you’d like to learn more about Trusteer Rapport, or have other questions about One-Time Security Code, the best place to start is Merchants Bank’s Electronic Banking department at 866-496-0522, or by visiting our website.

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