Merchants Bank Vice President and Senior Operations Officer Kerri Bronk has added the management and leadership of E-Channel activities to her responsibilities, according to Merchants Bank Senior Vice President and Chief Financial Officer Sue Savat.
“As we have continued to develop our electronic delivery channels, we felt it was very important to have one person as the business leader for these channels as this is an area where our customers continue to expect more and more functionality and ease of use,” Savat said.
Bronk will now be Senior Operations/E-Channel Officer for the Merchants organization. Her new responsibilities will include Online and Mobile Banking, Debit Cards, Payment Systems and Consumer Mobile Deposit. Additionally, she will work with the Marketing department on website solutions, and the Cash Management department on continued E-Solutions for business customers.
“Our customers deserve a seamless and responsive experience based on their individual needs when they bank with us,” Bronk said. “Electronic delivery channels will only continue to expand in importance.”
Bronk has been with Merchants since 1996, beginning her career as a Teller at the Goodview location. She was appointed Senior Operations Officer in 2009.