Leaving town for the holidays? Tell us!

LeavingTown

Are you planning a trip out of state this holiday season? It’s important for you to contact Merchants before you leave to ensure the best service while you are out of town. If you make purchases in a state or country where you don’t normally use your Merchants Bank debit or credit card, we may think these transactions are fraudulent unless we know otherwise.

When contacting the Bank regarding your travel plans, we will ask for the following information:

  • Dates of your trip(s)
  • Exact travel locations
  • How we can contact you while you’re gone

If you have a Merchants Bank Debit Card – Please call us at (800) 944-6285 and ask to speak to a Customer Service Representative about your travel plans.

If you have a Merchants Bank Credit Card – Please call us at (800) 944-6285 and ask to speak to our Credit Card department about your travel plans.

We strongly recommend that you carry more than one form of payment during your trip. Interruptions within any card network are always a very real possibility. Carrying multiple forms of payment reduces frustrations when trying to complete a needed purchase.