Meet Nikki Kemp, Fraud Specialist at Merchants Bank

Meet Nikki Kemp, Fraud Specialist at Merchants, pictured with her husband Ben at the top of Pike's Peak.

Meet Nikki Kemp, Fraud Specialist at Merchants, pictured with her husband Ben at the top of Pike’s Peak.

When did you start your banking career?

Nikki: I started at a much smaller bank in 2011 as a Customer Service Representative. When I first came to Merchants, I worked in the Electronic Banking department and since that time have become our Fraud Specialist.

What is your top fraud prevention tip?

Nikki: It’s difficult to pick one because there are so many tips to preventing fraud. I would say my first tip is to be conscious of where you are using your debit card – physical stores and online. Do you know and trust the company you are purchasing from? It’s important to stick with places you know. If a company or person calls asking you for your card information, be extremely cautious. Keep in mind that the Bank will never ask for your personal information unless you have previously initiated a conversation with us about your accounts or a loan application.

I would also recommend reviewing your bank statements or Online Banking records regularly. Set aside time to review purchases and if you notice something suspicious, call the Bank and talk to your Customer Service Representative or Electronic Banking immediately. If your account goes unchecked, fraud can go undetected for months or even years.

What’s one thing your mom or dad taught you about money?

Nikki: They taught me to be cautious with credit cards. It’s easy to get in over your head if you’re not careful. My husband and I regularly review upcoming expenses and discuss when we should pay with our credit cards versus our debit card. Once our plan is set, we stick to it.

If you could ring the bell at the New York Stock Exchange with anyone, who would it be and why?

Nikki: My husband. He has always wanted to go to New York City and I think he would like to enjoy the experience.

Besides money, what’s your favorite green thing?

Nikki: My garden – It’s my hobby outside of work. My family always had a garden when I was growing up and now I have one that’s 14×14 feet in my backyard (I know, because I had to dig out the sod myself!). We grow most of your standard vegetables, like tomatoes, onions and peppers. I also have pots for plants that spread, like strawberries

For more information on our electronic banking options, visit our website.

Prevent Fraud on Your Merchants Bank Cards

fraud word abstractPreventing fraud on your bank accounts can feel like a daunting process, but at Merchants Bank, we make it easy. By collaborating with us, you’ll have 24/7 fraud detection monitoring on your debit and credit card accounts and gain access to education on latest fraud alerts and trends. The fight to prevent fraud involves not only our expertise and diligence, but a constant open line of communication with each of our customers.

How does fraud detection at Merchants Bank work?

  • We work with our trusted partners, FraudWatch at Elan Financial Services and VISA Falcon Fraud Prevention Services, to monitor fraud trends and detect fraudulent transactions on your debit or credit card accounts 24/7.
  • We will call you in the event of a suspicious transaction. You may receive a call from our partners, Elan or Falcon, who will make you aware that the call is being placed on behalf of Merchants Bank.
  • When our partners call you they will ask you for some identifying information – such as the last four digits of your Social Security Number. They will never ask you for your full number. If you are uncomfortable and don’t want to speak with our partners, please call your local Merchants Bank office and verify the transaction or let us know that you did not make the purchase in question.

What can you do to prevent fraud? Keep in touch!

  • Ensure the Bank has your most up-to-date contact information. Call your local branch if you need to make any changes.
  • Contact us before you go on vacation and don’t be shy about sharing the details, for example: dates, exact locations and how we can contact you while you’re gone. If you make purchases in a state or country where you don’t normally use your card, we may think these transactions are fraudulent unless we know otherwise.
  • If you forget to contact us before you left on vacation, call a Customer Service Representative at your local branch during your trip to provide the information listed above.
  • Contact us if you’ll be making a large purchase that would be uncharacteristic when compared to your purchase history.

Click here for more security information from Merchants Bank make sure to review the Alerts section of our website.

Protect Your Mobile Phones and Tablets

SecurityENWith the continuing evolution of technology, mobile phones and tablets are becoming prevalent in their use, taking the place of computers for many people. We want to remind you that it is equally as important to protect your mobile phones and tablets with antivirus and anti-malware apps as it has been to protect your computer.

This need for protection has been brought more into focus lately with a malware that locks devices attacking the users/customers of larger financial institutions. While we believe that community banks like Merchants are low on the priority list of these attacks, we still want you to be prepared.

The good news for iPad and iPhone users is that there isn’t any need for the use of antivirus and anti-malware apps. It has been taken care of in the design of the device.

For Android devices, like non-Apple phones and tablets, there are a number of different of apps that can be used to combat viruses and malware. We’ve listed a number of them in alphabetical order for you and encourage you to research these apps more in depth. You can download all these apps from the “Google play” store:

  • 360 Mobile Security – Free.
  • Antivirus and Mobile Security – Free.
  • Antivirus Mobile Security – There are paid versions available.
  • AntiVirus Security Free by AVG – Free.
  • BitDefender AntiVirus Free – Free.
  • Dr. Web Antivirus – There is a free version and paid version.
  • Hornet AntiVirus Free – Free.
  • Lookout Security & Antivirus – Free.
  • Mobile Security Antivirus FREE – Free.
  • Norton Security Antivirus – There is a free version and paid version.
  • NQ Mobile Security & Antivirus – There is a free version and paid version.
  • Mobile Security and AntiVirus by Avast – There is a free version and paid versions.
  • Mobile Security and Antivirus by ESET – There is a free version and paid version.
  • Zoner AntiVirus Free – There is a free version and paid version.

Target Data Breach

Target is investigating a potential data breach that may have affected millions of debit and credit cards nationwide. Initial reports indicate the breach appears to have started around Black Friday, November 28, 2013, and may have extended through the middle of December.

If you used a debit card, credit card or gift card at a Target store between these dates, please be sure to monitor your account activity closely for fraudulent transactions and report any transactions that you did not initiate to the financial institution that issued your card.

We have not yet received notification that any Merchants Bank credit cards or debit cards were involved in the breach, and even though Merchants Bank has fraud monitoring security in place, we strongly encourage Merchants Bank customers to monitor their own Merchants Bank Credit Card and Debit Card activity. For our customers who would prefer the peace of mind of having their current card(s) closed and new ones reissued, please feel free to stop in your local Merchants Bank office.

To monitor Merchants Bank Credit Card activity, please go to www.merchantsbank.com and click on Credit Card Login.

To monitor Merchants Bank Debit Card activity, please go to www.merchantsbank.com and login to your Online Banking account.

To monitor Merchants Bank Visa Gift Card activity, please go to www.ppdmoney.com or call 1-866-208-3282.

If you notice any fraudulent activity on a Merchants Bank credit or debit card, please report it as soon as possible by calling your local Merchants Bank branch or calling toll-free, 1-800-944-6285. Please note, initial reports indicate that the data breach did not affect purchases made online at Target, just in the retail stores.

For tips on protecting your card information, identity, and more, please visit https://www.merchantsbank.com/files/IdentityTheft.pdf

Password Security Tip

While your children’s names, pet’s name, address, phone number, favorite sports team, favorite actor or actress, vacation spot, etc., are very memorable, there’s one thing they are not: good passwords. Most criminals can figure them out without much difficulty, and those criminals can also find those passwords when written down. So, what do you think is a secure password? A mixture of upper and lower case letters, numbers and symbols. A good tip is including at least three special characters before, after or within a password. For additional security tips, visit our website.