One Time Security Code and Trusteer Rapport, Extra Layers of Security for Your Business


The security of your online business transactions is vitally important to us, and we’re always researching ways to provide extra security for your business transactions. With that in mind, we are excited to offer our business customers One Time Security Code and Trusteer Rapport, two free services designed to increase your transaction security.

One Time Security Code

One Time Security Code is a required extra level of security for high-risk transactions, such as the submission of ACH files, while using Merchants Business Online Banking. One Time Security Code does not replace any current security programs offered through Merchants, but is an additional service.

How does One Time Security Code work? If a business is performing ACH transactions online, One Time Security Code sends a code via email, phone call or text message that the business customer enters into the appropriate area in Merchants Online Banking for further verification. Once the code is entered, the transaction can be completed.

“One Time Security Code is a great tool to protect your business and is likely familiar to you through your past online experiences,” said Kerri Bronk, Merchants Bank’s Senior Operations/E-Channel Officer. “It is similar to what other websites use when you forget your password and need to verify your identity using a PIN or code sent to your email or phone.”

Who Should Use One Time Security Code? All Merchants Bank business customers who conduct ACH transactions through our Online Banking must use One Time Security Code. If you haven’t yet been contacted by the Merchants Bank Electronic Banking department (866-496-0522) or Cash Management Officers Tammy Johnson (507-457-1190) or Machelle Anderson (507-263-7572), they will be in contact in the near future, or you can feel free to contact them.

Trusteer Rapport

Trusteer Rapport better controls and reduces risk when using a computer for business by providing extra security for financial malware beyond malware identification and protection that a business should already be using. Trusteer Rapport does not replace normal computer security. While it is not required of Merchants Bank business customers, it is highly recommended. It takes just a few minutes to download.

Trusteer Rapport has multiple tools to:

  • Flag and notify customers of potential security risks. For example, if the same password is being used for multiple sites.
  • Flag or automatically clean malware off of a computer system.
  • Choose which sites are protected with Trusteer Rapport during financial transactions. If a site is protected, Trusteer Rapport will lock down the computer and not allow other programs or functions to happen until the transaction you are performing is complete. This protects the computer/customer from potential hackers searching for financial information, like what can happen in online shopping.
  • View statistics on online behavior and malware detection.

Who should use Trusteer Rapport? “Even if you can’t see someone committing a crime, it doesn’t mean they aren’t in the background online trying to figure out your online patterns and information,” Bronk said. “We encourage all businesses, especially those using Online Banking, to take advantage of the additional level of protection provided by TrusteerRapport.”

How Do I Start?

If you’d like to learn more about Trusteer Rapport, or have other questions about One Time Security Code, the best place to start is Merchants Bank’s Electronic Banking department at 866-496-0522, or by visiting our the Online Banking/ATMs area on our website.


Concerned About FDIC Insurance Coverage for Your Business?

Merchants Bank, CDARs, ICS

Deanna Ellinghuysen, Merchants Bank Customer Service Representative and CDARS/ICS expert, explains the details and benefits of CDARS (Certificate of Deposit Account Registry Service) and ICS (Insured Cash Sweep) accounts.

Q: How does a CDARS or ICS account work?
Deanna: CDARS, a Certificate of Deposit account, and ICS, an insured cash sweep account, provide additional FDIC insurance for deposits in excess of $250,000 – the standard insurance amount set by the Federal Deposit Insurance Corporation. Your money is automatically deposited in amounts of less than $250,000, which allows for compounding of interest, through a network of pre-selected, highly rated banks. This ensures that your entire amount on deposit is FDIC insured.

Q: Why would my business open a CDARS or ICS account?
Deanna: If your business has over $250,000 worth of excess funds and is concerned about FDIC insurance, a CDARS or ICS account is for you. If you want to protect your large deposits with FDIC insurance…these two products are the tools. It’s really about peace of mind. In addition, if you’re publicly funded, a CDARS or ICS account could help you avoid the extra bookwork associated with pledged funds.

Q: What are the terms rates for CDARS and ICS accounts?
Deanna: CDARS accounts are similar to other certificates of deposit at Merchants Bank. Businesses can choose a term from four weeks up to three years. The rates follow our CD rates by market and can be found at

ICS accounts allow for more flexibility because it works like a savings account. Businesses can make unlimited deposits, there is no minimum balance and six withdrawals are allowed per month. Current rates can be found at

Q: How do I open a CDARS or ICS account for my business?
Deanna: You can contact the Customer Service Representative at your local Merchants Bank to start the process. We open it for you and the distribution of funds to other banks is automatic. We like to say these accounts are great because the customer works with one bank, has one rate and gets one statement. It’s that simple.

To learn more about CDARS and ICS for your business, contact us.

CDARS and ICS accounts are also available for individuals. Ask us for more details.

Listening to the Customer

Merchants Bank, Business Loans

Yer Yang and William Moua, owners of Rollingstone Mini Mart.

If you were to ask William Moua and Yer Yang the secret to their success at the Rollingstone Mini Mart, they would tell you it’s been listening to their customers since they purchased the store in 2004.

The couple keeps their prices affordable. They offer hot food, convenience items, a small liquor store and fuel. They’ve been rewarded with customers who have made their store an important part of Rollingstone.

“Without this store, it would be a little harder for the people in town. We have something that they need,” Moua said. “I’d say we know 95 percent of our customers by name.”

So, when Moua’s customers told him they’d have no reason to go into Winona, if Moua and Yang would add a Laundromat, the couple decided to make the addition. The problem was, no one listened closely enough to them at first when they were looking for a loan.

Saved $8,000 in Fees

That was until they followed a recommendation from Project FINE and went to Merchants Bank and met Business Banker Greg Borcherding.

Moua had been told by a bigger bank that it would take three months just to find if he’d been approved for a loan, and up to three more months to complete the process.  Borcherding turned the loan around quickly and structured the loan in a way that saved Moua and Yang over $8,000 in fees.

Moua said he liked the way Borcherding treated them. “It’s personal with him,” Moua said. “He’s easy to work with, knowledgeable and very helpful.”

For Borcherding, the pleasure was all his. “They’re very nice people, hardworking and the place is always busy,” Borcherding said. “It’s important to the Rollingstone community.”

Moua said he wouldn’t hesitate in recommending Borcherding to other small business owners.“I’ve worked with many bankers, and Greg has been the best for me. I give him an A plus,” Moua said.

Merchants Banks offers business financing options for your specific needs. Click here to learn more.

Loans are subject to credit approval.

Credit Card Processing is “Quick, Concise and Thorough”

Merchants Bank, Credit Card Processing

David Wilson, President of Winona Golf & Dining.

That’s how David Wilson, President of Winona Golf & Dining, describes his experience with Merchants Bank and merchant processing to take care of credit and debit card transactions at the expanding business, which includes Signatures Restaurant, The Grill at Signatures, Visions Event Center and The Bridges golf course.

Looking to the future

The experience has been so good that Winona Golf & Dining and Merchants are partnering to offer mobile card processing, allowing golfers to use credit cards or debit cards to quickly pay for beverages while on the golf course.

“We are working together so we can enhance the experience for our guests and so Merchants can bring something new to its customers. It would have been easy to say ‘we don’t have that,’ but instead the response we received was ‘let’s see how we can make that happen.’”

David’s advice

“If you’re looking to do anything with a financial institution, don’t do it before you first check with Merchants Bank. I’ve worked with people at all levels of the organization. Everyone goes out of their way to make sure that their customers are truly taken care of. That’s what we try to do too.”

Visit our website to learn more about credit card processing for your business.

Loans are subject to credit approval.

How Can Your Business Prevent Credit Card Fraud?

ManWithCreditCardStaggering, sobering, scary. Those are just a few of the words that come to mind when you think about credit card fraud. Think of this, 97 percent of all companies suffer a data breach, according to a story CBS News’ “60 minutes” aired on November 30, 2014. So what can a company do? Most companies are doing all that they can. Still, it takes an average of 229 days from the time of the breach before it is discovered, according to the “60 Minutes” story. When a breach happens, a company tries to detect the breach as soon as it can and stop the bleeding as quickly as possible.

How can your company be protected? It really comes down to the company’s customers. There are a lot of tips that can be used. Here are just a few:

  • Keep information private and avoid sharing your information with other individuals.
  • Continually monitor accounts, including credit card and account statements.
  • Be skeptical. Question if things are what they seem. Hover over links to see where they lead. Verify email requests from companies.
  • Create strong passwords that are hard for others to detect and decipher and use passwords to protect your devices. (More information here on making a strong password.)
  • Ignore emails from senders you don’t know.

Learn the Secret to Understanding Quickbooks and Your Business Finances

ONABusinessSeminarbloggraphicPlease join us for one or more of the following FREE business sessions featuring speakers from JRM and Associates. All sessions include breakfast and will be held at Stoney Creek Inn (3060 S Kinney Coulee Road, Onalaska) from 7:30 – 9:30 a.m.

  • Quickbooks Beyond the Basics Part 2 on Thursday, November 6 – Learn how to understand and utilize the income statement.
  • Year-End Tax Update on Thursday, December 4 – Prepare for your year-end taxes.

RSVPs are appreciated for planning purposes:

  • Becky Herrmann ( or 608-779-8268)
  • Tricia Barnes ( or 608-781-8712)

Top Three Reasons Your Business Should Accept Credit and Debit Cards

Credit card processing can benefit any business

Credit card processing can benefit any business

Should your business accept credit or debit card payments? Big or small, brick and mortar or in-home business, thousands of employees or only two…the answer is yes! Businesses of all sizes can benefit from the ease and versatility of accepting credit or debit cards anytime, anywhere you choose. Here are the top three reasons you should accept credit or debit card payments:

  1. Convenience – Being able to accept major credit cards is expected by most of your customers. In TSYS’s 2013 Consumer Payment Choice Study, over half of respondents preferred a debit card as their overall payment method and 35% preferred a credit card. By using Merchants Bank’s Credit Card Processing, your business can meet customer expectations and provide options for accepting payments that are convenient for both you and your customers. Merchants Bank offers a variety of options for collecting payments including counter-top card readers, website interfaces and mobile card readers.
  2. Increase Sales – Accepting credit or debit cards greatly broadens your potential customer base to customers who no longer carry cash or checks with them. In addition, customers who pay by card can easily make impulse purchases without needing extra cash on hand or writing a larger check. Not offering this type of payment option could result in lost sales opportunities.
  3. Simple Pricing and Local Service – We understand that each business is unique, so we will work with you to determine the credit card processing pricing structure that makes sense for your business. Merchants Bank offers easy to understand, “all-in-one” discount fees based on the average dollar amount of your customer transactions (which is your average ticket size). Equipment costs will vary depending on your needs. As always, you’ll receive service and support from local bankers you know and trust. We promise to work with you to keep your costs as low as possible and customize Credit Card Processing to fit your individual business needs.
To get started with Merchant Bank Credit Card processing, simply contact your local branch to complete a Credit Card Processing Application and include two years of financials, or download the Credit Card Processing application here. Click here for more details on our credit card processing program.
Credit card processing is subject to credit approval.