It was after a storm in the Spring of 2001 that Merchants Bank in Rochester President John Doyle asked his insurance agent for a referral for someone to repair the Green Meadows branch after it had been damaged in a storm.
The insurance agent suggested Bruce Ryan, owner of Ryan Windows & Siding, Inc. By 2003, Ryan was a member of the Winona Board of Directors and then later the Merchants Financial Group, Inc. Board of Directors.
“Bruce has an excellent reputation in the Rochester area,” Doyle said. “We are fortunate to have him as a friend, board member and customer.”
Ryan’s relationship with Merchants grew and soon he started referring Merchants to the people he knew. He understands that referrals can have a great impact, especially when those referrals are low-key.
“Being on the board, I know how good the bank is. How sound and secure it is. I like to spread the word, but I don’t do it in a direct manner,” Ryan said. “If the subject comes up, I’ll share information about the Bank and let them know if they’re interested in other options, that they should consider Merchants. When you do it that way, you get to plant the seed with a lot of people. Sometimes, It takes a while. I planted a seed six or seven years ago that’s just now beginning to grow.”
Ryan is involved in his community. He is the past President of the Ronald McDonald House, where he continues to volunteer. He also volunteers at Gift of Life Transplant House and Hiawatha Homes, which promotes independence and community involvement for those with disabilities. He is also involved in supporting other causes throughout the Rochester area and often sees members of Merchants’ staff at those same events.
“It’s great to be able to talk to others about the quality people who work at the Bank, and then those employees happen to be at the event and you can introduce them,” Ryan said.
Ryan looks at his Board involvement as part of being on a big team that includes staff and other Board members from across all Merchants’ locations. He said he likes to look at Merchants from a customer’s perspective and he’s proud of what he sees.
“I’m very, very happy with the level of service I receive and my experience as a customer,” Ryan said. “I know the people I refer to Merchants will be treated the same way.”
This story is an excerpt from our 2012 Annual Report. Click here to view the full Annual Report.
Merchants Bank Vacation Club is a savings account that allows you to save money and earn interest at the same time. You set the goal of how much you would like to save for your vacation and automated deposits from your checking, savings or payroll are made to the Vacation Club account August through May. Accrued interest is paid on the Vacation Club balances the first day of June, when the funds are made available. Enjoy 24 hours access to your Vacation Club account with online, mobile and telephone banking.
You don’t just have to use the Vacation Club account to save for a vacation either. Other uses of the account have been for increased child care costs in the summer, or even weddings. Why not take advantage of the great interest rate for other important events in your life?
With Merchants Bank Vacation Club and as little as $25 per month, you can start saving for your dream vacation now, or maybe pay for that dream wedding. Don’t make any more excuses for putting your dreams on hold. With Merchants Bank there’s no easier way to save for vacation fun. Visit our website for additional details.
Looking for a great cookbook and a great way to help people in need in your community? Then, you’ll want the Merchants Family Cookbook.
The Merchants Family Cookbook is a collection of recipes first shared by Merchants’ staff, family and friends in 2005. The cookbook is available at all of our locations, and the proceeds from the book will go to support local food shelves.
These cookbooks are great gifts for any occasion, like weddings, showers, birthdays, Christmas presents, or just for someone who loves great recipes.
Who do you think would love this great cookbook? The new edition is slightly revised and available for $15 each. Stop in today and pick yours up, so you can start preparing great recipe from the Merchants family tonight.